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For Companies At a Glance
- Tasks: Coordinate parts sales and provide excellent customer service to meet client needs.
- Company: Join a dynamic dealership with a focus on customer satisfaction.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Why this job: Be the go-to person for customers and help them find exactly what they need.
- Qualifications: Previous motor industry experience and a full clean UK Driving Licence required.
- Other info: Opportunity to build lasting relationships and enhance your customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
In this customer facing role you will plan and co-ordinate the dealership's Parts sales to meet customer requirements and maximise sales volumes and margins. You will build a rapport with customers, communicating via telephone and face to face in order to gain a good understanding of the customer's needs and be able to guide them towards the product that will best meet their needs and requirements. You will order parts on behalf of the Service team and maintain the agreed stock and accessory levels along with completing all relevant administration such as customer records and invoicing.
To be considered for this role you must have previous motor industry experience.
Our ideal Parts Advisor
- Be of smart appearance, confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations.
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require.
- Have gained experience in stock ordering and stock intake in a similar customer facing role.
- You must hold a full clean UK Driving Licence.
Parts Advisor in Knaresborough employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Knaresborough
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with customers, try role-playing with friends or family. This will help you feel more confident when chatting with potential employers or customers.
✨Tip Number 3
Network like a pro! Attend industry events or join online forums related to the motor industry. You never know who might have a lead on a job or can give you insider tips on landing that Parts Advisor role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Parts Advisor in Knaresborough
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any previous experience you have in customer service. We want to see how you've built relationships with customers and exceeded their expectations in the past.
Be Specific About Your Experience: When detailing your motor industry experience, be specific about your roles and responsibilities. We’re looking for candidates who can demonstrate their knowledge of stock ordering and customer interactions.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Show us your enthusiasm for the role and your passion for delivering great customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Parts Advisor role without any hiccups!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the parts and accessories relevant to the role. Research the dealership's offerings and be ready to discuss how you can help customers find the right products for their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for a customer. Highlight your ability to build rapport and understand customer needs, as this is crucial for a Parts Advisor role.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the dealership well.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing stock levels. Think through your responses ahead of time, focusing on how you would ensure customer satisfaction and efficient operations.
