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For Companies At a Glance
- Tasks: Lead and motivate the aftersales team to deliver exceptional customer service.
- Company: Join Vantage, a progressive motor group with a focus on quality service.
- Benefits: Earn up to £59,000 plus bonuses, 30 days leave, and a staff car scheme.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Strong management skills, excellent communication, and a full UK driving licence.
- Other info: Opportunities for personal growth and training within a supportive team.
The predicted salary is between 42000 - 59000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Vantage are looking for an Aftersales Manager to join our team based in Lexus Preston. In return you will receive a competitive salary of up to £59,000 per annum including OTE bonus and excellent benefits!
Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for an experienced and customer focused Aftersales Manager to join our team at Vantage Lexus Preston.
About the Role
This is an exciting and challenging role. Reporting to the Centre Principal, you will be responsible for leading and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer's brand values. Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards. You will be responsible for all aftersales/service activity to deliver profitability and customer satisfaction, working with teams across the centre and other dealerships to provide a seamless service to customers. This is a full time role and typically you will be expected to work between 8:30am and 5:30pm Monday to Friday, alternate Saturdays.
Our ideal Aftersales Manager
- Present strong management and coaching skills gained in a similar role and environment
- Possess excellent communication, negotiation and presentation skills
- Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling
- Hold a full clean UK driving licence
What we offer our Aftersales Manager
As well as a stable career, we offer a competitive salary package subject to experience, consisting of a basic salary and bonus to reward your performance, which can be increased as you progress your career. We offer fantastic opportunities to develop with the brand but also within the Vantage group by providing training and an environment where we encourage personal growth. We offer 30 days annual leave (inclusive of holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Sound Interesting? If you think you've got what it takes and would like to join our progressive motor group as an Aftersales Manager, please click 'Apply' now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Aftersales Manager - Lexus in Hitchin employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Lexus in Hitchin
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Vantage. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Lexus and Vantage's values. Show us how your management style aligns with their customer-focused approach. We love seeing candidates who are genuinely passionate about the brand!
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you'll need to demonstrate excellent negotiation and presentation abilities. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vantage team.
We think you need these skills to ace Aftersales Manager - Lexus in Hitchin
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your commitment to providing top-notch customer service in your application. We love candidates who can demonstrate their experience in engaging with customers and ensuring their satisfaction.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that match the Aftersales Manager role. We want to see how your background aligns with our values and the specific requirements of the job.
Highlight Your Management Skills: Since this role involves leading a team, be sure to showcase your management and coaching skills. Share examples of how you've motivated teams in the past and achieved great results together.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Lexus's brand values and customer service standards. Research the company’s recent achievements and challenges in the automotive industry. This will not only show your enthusiasm but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate strong management and coaching abilities. Prepare examples from your past experiences where you successfully led a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Customer Focus
Since customer engagement is key for this role, think of specific instances where you went above and beyond for a customer. Be ready to discuss how you would motivate your team to maintain high standards in a busy environment, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the aftersales department. This shows you’re serious about contributing to their goals.
