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- Tasks: Lead and motivate the aftersales team while ensuring top-notch customer service.
- Company: Join Vantage, a progressive motor group passionate about quality customer service.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and a staff car scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: Strong management skills, excellent communication, and a full UK driving licence required.
- Other info: Flexible working hours with opportunities for career progression.
The predicted salary is between 42000 - 63000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Vantage are looking for an Aftersales Manager to join our team based in Lexus Leeds. In return you will receive a competitive salary of up to £63,000 per annum including OTE bonus and excellent benefits!
Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for an experienced and customer focused Aftersales Manager to join our team at Vantage Lexus Leeds.
About the Role
This is an exciting and challenging role. Reporting to the Centre Principal, you will be responsible for leading and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer's brand values. Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards. You will be responsible for all aftersales/service activity to deliver profitability and customer satisfaction, working with teams across the centre and other dealerships to provide a seamless service to customers. This is a full time role and typically you will be expected to work between 8:30am and 5:30pm Monday to Friday, alternate Saturdays.
Our ideal Aftersales Manager
- Present strong management and coaching skills gained in a similar role and environment
- Possess excellent communication, negotiation and presentation skills
- Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling
- Hold a full clean UK driving licence
What we offer our Aftersales Manager
As well as a stable career, we offer a competitive salary package subject to experience, consisting of a basic salary and bonus to reward your performance, which can be increased as you progress your career. We offer fantastic opportunities to develop with the brand but also within the Vantage group by providing training and an environment where we encourage personal growth. We offer 30 days annual leave (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Sound Interesting? If you think you've got what it takes and would like to join our progressive motor group as an Aftersales Manager, please click 'Apply' now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Aftersales Manager - Lexus employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Lexus
✨Tip Number 1
Familiarise yourself with Lexus' brand values and customer service standards. Understanding their ethos will help you align your management style with what they expect from an Aftersales Manager.
✨Tip Number 2
Network with current or former employees of Vantage or Lexus. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlighting your experience in delivering outstanding customer service will set you apart.
✨Tip Number 4
Showcase your negotiation and communication skills during any interactions with the hiring team. Being able to articulate your thoughts clearly and persuasively is crucial for this role.
We think you need these skills to ace Aftersales Manager - Lexus
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Aftersales Manager position. Tailor your application to highlight your relevant experience in customer service and team management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on achievements that demonstrate your management and coaching skills. Use quantifiable results to showcase your impact in past positions.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to lead a team in a fast-paced environment. Mention specific examples of how you've successfully managed aftersales operations or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Vantage Motor Group
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate strong management and coaching abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance.
✨Emphasise Customer Engagement
Customer satisfaction is key in this role. Be ready to discuss how you've previously engaged with customers, handled complaints, and ensured high service standards. Highlight any specific strategies you used to enhance customer experience.
✨Demonstrate Your Multi-tasking Ability
This position requires working in a fast-paced environment. Share instances where you've effectively managed multiple tasks or projects simultaneously, ensuring that quality and deadlines were met.
✨Prepare for Behavioural Questions
Expect questions that assess your fit with the company's values and culture. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how your actions align with the brand's commitment to quality service.
