At a Glance
- Tasks: Be the friendly face of Toyota, helping customers with their service needs.
- Company: Join a supportive team at Toyota Morecambe, where customer service shines.
- Benefits: Earn up to £36,890.45 with great training and 30 days holiday.
- Other info: Enjoy a friendly work environment with career development opportunities.
- Why this job: Make a real difference in customer experiences while working in the motor industry.
- Qualifications: Passion for customer service and good organisational skills.
The predicted salary is between 28090 - 36890 £ per year.
Do you have a passion for customer service and an interest in the motor industry? We are looking for a customer-focused and organised Service Advisor to join our team at Toyota Morecambe. In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturdays on a rota basis.
Key Responsibilities
- Greeting customers and handling service bookings efficiently.
- Advising customers on necessary repairs, services and estimated costs.
- Promoting the sale of genuine parts and accessories whenever possible.
- Keeping customers informed on their vehicle's progress and any additional work required.
- Liaising with Technicians to ensure smooth workflow in the service department.
- Processing invoices and payments accurately.
- Delivering an exceptional customer experience to maintain high satisfaction and retention.
What we offer
- A competitive basic salary of up to £28,090.45 per annum (dependant on experience), concluding to £36,890.45 per annum including OTE.
- Ongoing training both with our manufacturer and in-house, and careers development opportunities.
- A friendly and supportive working environment.
- 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
If you think you've got what it takes and would like to join our progressive motor group as a Service Advisor please click Apply now.
Service Advisor - Toyota in Morecambe employer: Vantage Motor Group Limited
At Toyota Morecambe, we pride ourselves on fostering a customer-centric culture where our Service Advisors play a pivotal role in delivering exceptional service. With competitive salaries, ongoing training, and a supportive work environment, we empower our employees to grow their careers while enjoying a healthy work-life balance. Join us and be part of a progressive motor group that values your contributions and offers numerous benefits, including generous holiday allowances and a contributory pension scheme.
Contact Details:
Vantage Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Toyota in Morecambe
✨Tip Number 1
Get to know the company! Research Toyota Morecambe and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer unhappy with a service or needing advice on repairs. Role-playing these scenarios can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the company culture. They might even share tips or refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Toyota Morecambe!
We think you need these skills to ace Service Advisor - Toyota in Morecambe
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and the motor industry right from the start. Mention any relevant experiences or interests that highlight your passion for helping customers and understanding their needs.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your organisational skills and customer focus!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Vantage Motor Group Limited
✨Know Your Stuff
Familiarise yourself with Toyota's services and products. Understand the common repairs and maintenance tasks that customers might ask about. This will help you answer questions confidently and show your genuine interest in the motor industry.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to providing a top-notch experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as handling difficult customers or explaining repair costs. This will help you articulate your thoughts clearly during the actual interview.
✨Dress the Part
Make sure to dress smartly for your interview. A professional appearance shows that you take the opportunity seriously and respect the company’s values. Aim for business casual attire that reflects the friendly yet professional environment at Toyota.
