At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch vehicle care.
- Company: Join the dynamic team at Toyota Morecambe, where customer service meets automotive passion.
- Benefits: Earn up to £36,890.45 with ongoing training, 30 days holiday, and a supportive work culture.
- Other info: Enjoy a friendly environment with great career development opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your career in the motor industry.
- Qualifications: Strong customer service skills and a passion for the automotive world.
The predicted salary is between 28090 - 36890 £ per year.
Do you have a passion for customer service and an interest in the motor industry? We are looking for a customer-focused and organised Service Advisor to join our team at Toyota Morecambe. In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturdays on a rota basis.
Key Responsibilities
- Greeting customers and handling service bookings efficiently.
- Advising customers on necessary repairs, services and estimated costs.
- Promoting the sale of genuine parts and accessories whenever possible.
- Keeping customers informed on their vehicle's progress and any additional work required.
- Liaising with Technicians to ensure smooth workflow in the service department.
- Processing invoices and payments accurately.
- Delivering an exceptional customer experience to maintain high satisfaction and retention.
What we offer
- A competitive basic salary of up to £28,090.45 per annum (dependant on experience), concluding to £36,890.45 per annum including OTE.
- Ongoing training both with our manufacturer and in-house, and careers development opportunities.
- A friendly and supportive working environment.
- 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
If you think you've got what it takes and would like to join our progressive motor group as a Service Advisor please click Apply now.
Auto Service Advisor – Customer Care & Growth Path in Morecambe employer: Vantage Motor Group Limited
At Toyota Morecambe, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work culture that prioritises employee growth and development. Our team enjoys ongoing training opportunities, a generous holiday allowance, and a friendly environment where customer service excellence is at the heart of what we do. Join us to be part of a progressive motor group that values your contributions and fosters a rewarding career path.
Contact Details:
Vantage Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Auto Service Advisor – Customer Care & Growth Path in Morecambe
✨Tip Number 1
Get to know the company! Research Toyota Morecambe and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play common scenarios with friends or family to boost your confidence in handling customer queries and promoting services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Toyota Morecambe. Good luck!
We think you need these skills to ace Auto Service Advisor – Customer Care & Growth Path in Morecambe
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see how you connect with customers and ensure they have a great experience, so share any relevant examples!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. This shows us that you can handle the structured environment of a service advisor role.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to align their background with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vantage Motor Group Limited
✨Know Your Stuff
Familiarise yourself with Toyota's services and products. Understand the common repairs and maintenance tasks that customers might inquire about. This will help you answer questions confidently and show your genuine interest in the motor industry.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to providing top-quality service, which is crucial for this role.
✨Practice Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with both customers and technicians. Practice explaining technical information in simple terms. Role-playing with a friend can help you feel more comfortable and articulate during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, and customer care strategies. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
