At a Glance
- Tasks: Join our new Parts Call Centre, handling inbound and outbound calls for Trade Sales.
- Company: Vantage, a leading automotive group with a focus on customer experience.
- Benefits: Competitive salary, 30-33 days holiday, staff car scheme, and shopping discounts.
- Other info: Opportunities for personal growth and supported training available.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Experience in a Parts Department and excellent customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
New opportunity not to be missed! Vantage are looking for a Parts Advisor to join our Brand New team based in Toyota Leeds Contact Centre. In return you will receive a competitive starting salary of £31,209.10 per annum including OTE depending on experience plus excellent benefits!
At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia and Škoda. This is a full time permanent position working 42.5 hours per week Monday - Friday.
What benefits we offer our employees:
- Preferential rates for servicing / repairs on your family and friend's cars
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Staff Car Scheme
- Enhanced Maternity and Paternity package
- Access to a membership with shopping discounts
- Contributory workplace pension scheme
As for training and development you will be enrolled on to all courses relevant to you and your role. As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.
About the Role
We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and re-establishing contact with lapsed Trade customers.
You will be responsible for:
- Providing pricing information, with the intent to gain customers business and build a strong rapport
- Ordering the required parts for delivery to the customers local Vantage centre, as agreed with the customer
- Agreeing payment and delivery schedule of Parts to Trade customers within our delivery area
Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers whilst also liaising with our dealerships to resolve any issues.
To be successful in this role you will:
- Have a friendly and professional telephone manner
- Be confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require
- Have gained experience in stock ordering in a similar role
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Parts Advisor - Office Based in Leeds employer: Vantage Motor Group Limited
Vantage is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous holiday allowances and opportunities for personal growth. Located in Toyota York, our supportive work culture fosters development through training and encourages a healthy work-life balance, making it an ideal place for MOT Testers/Prep Technicians to thrive in their careers.
Contact Details:
Vantage Motor Group Limited Recruitment Team
