At a Glance
- Tasks: Book services and repairs while providing top-notch customer support over the phone.
- Company: Join the dynamic Vantage Contact Centre, part of a leading motor group.
- Benefits: Earn up to £34,090.45 OTE, enjoy 30 days holiday, and access a staff car scheme.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Be part of a customer-focused team and grow your career in a supportive environment.
- Qualifications: Previous customer service experience and a friendly, professional phone manner.
The predicted salary is between 30000 - 34090 £ per year.
A new opportunity not to be missed within our Vantage Contact Centre at Toyota Leeds! We are looking for a Contact Centre Advisor to join our team. In return you will receive a competitive package of up to £34,090.45 OTE which includes a generous bonus, plus excellent benefits including participation in our Staff car scheme!
At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia and Skoda.
About the Role
We are looking to recruit an experienced Contact Centre Advisor to join our busy team. You will be responsible for booking annual services, MOTs and repairs through inbound and outbound calls. There will also be an element of cross selling within this role.
Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers over the phone and email whilst also liaising with our dealerships to resolve any issues.
This is a full time permanent position working 42.5 hours Monday to Friday including Saturdays on a rota basis.
To be successful in this role you will:
- Have a friendly and professional telephone manner.
- Have previous experience in a customer service role.
- Be able to work at pace with accuracy and attention to detail.
- Be self‑motivated and able to manage and own workload.
What we offer our team members
As well as a stable career, we offer a competitive salary package subject to experience, which can be increased as you progress your career. The package for this role is up to £34,089.10 OTE and there is strong potential to earn over this.
We offer fantastic opportunities to develop within the Vantage group by giving supported training and providing an environment where we encourage personal growth.
We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
If you think you’ve got what it takes and would like to join our progressive motor group as a Contact Centre Advisor, please click ‘Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Contact Centre Advisor in Leeds employer: Vantage Motor Group Limited
At Vantage, we pride ourselves on being an excellent employer, offering a competitive salary package and a supportive work environment that fosters personal growth. Our team members enjoy generous benefits, including a staff car scheme and 30 days of holiday, while working in a customer-focused culture that values their contributions. Join us at our Toyota Leeds location, where your career can thrive within a progressive motor group dedicated to exceptional customer service.
Contact Details:
Vantage Motor Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vantage and Toyota. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your personality! When you're on the phone or in an interview, let your friendly and professional side shine through. Remember, they’re looking for someone who can connect with customers!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Contact Centre Advisor role. Highlight your customer service experience and any relevant achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team at Vantage. Don’t forget to mention your passion for customer service!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Vantage Motor Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you went above and beyond for a customer, as this will show your commitment to excellent service.
✨Familiarise Yourself with the Company
Do some research on Vantage and its values. Understanding their approach to customer experience and their product offerings will help you tailor your answers. Mentioning specific details about Toyota or the services they provide can really impress the interviewers.
✨Practice Your Phone Etiquette
Since this role involves a lot of phone communication, practice your telephone manner. You might want to do mock calls with a friend to get comfortable with speaking clearly and professionally. Remember, a friendly tone can make all the difference!
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
