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For Companies At a Glance
- Tasks: Monitor and manage critical operations in cutting-edge data centres.
- Company: Join Vantage Data Centers, a leader in innovative data centre solutions.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for growth.
- Why this job: Be part of a team that values collaboration and continuous improvement.
- Qualifications: 5-7 years in data centre operations with strong problem-solving skills.
- Other info: Dynamic work culture focused on support, fun, and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
The OMC Engineer is responsible for supporting and scaling mission-critical operations across multiple hyperscale data center campuses. This role ensures operational excellence, reliability, and compliance through strategic oversight of change management, problem management, and centralized monitoring functions. The ideal candidate is a seasoned data center operator with deep technical expertise, a passion for operational rigor, and a track record of driving continuous improvement in high-availability environments.
Essential Job Functions
- Alarm Monitoring & Incident Response: Monitor facility alarms and environmental conditions using Building Management Systems (BMS) and other tools. Respond to critical alarms promptly, initiate escalation protocols, and coordinate with site teams and Customer Experience. Support incident management processes, including bridge calls and customer notifications when required.
- Preventive & Planned Maintenance Support: Track scheduled maintenance activities and ensure proper communication to internal teams and customers. Validate start/stop of work for planned changes (e.g., power transfers, chiller maintenance) and confirm completion.
- Service Request Management: Verify ticket assignments and ensure customer requests are acknowledged and routed appropriately. Track service requests through completion, escalating as needed to meet SLAs. Support work order and change request processes.
- Process Support: Participate in the ongoing improvement of alarm management, incident response, and communication workflows. Assist with the implementation and validation of change management processes, including environmental impact notifications and change calendar reviews. Contribute to problem management by supporting root cause analysis (RCA) and corrective actions. Help collect and analyze metrics related to ticket volume and work effort to identify areas for operational improvement.
- Collaboration: Work closely with site operations, customer experience, technical teams, compliance and security teams to ensure alignment and effective incident management. Engage in cross-regional communications and support the centralized function of the OMC. Be a central point of contact for all customers during incidents.
- Communication & Coordination: Act as a liaison between site operations and centralised teams for facilities related issues. Provide timely updates through ServiceNow ticketing and ensure accurate routing for resolution. Maintain logs of alarms, incidents, and maintenance activities. Ensure adherence to SLAs, KPIs, and compliance standards for operational excellence.
Job Requirements
- Experience in Engineering, Facilities Management, Data Centre or related field.
- 5-7+ years of experience in data center operations.
- Proven expertise in change management, incident/problem management, and monitoring systems.
- Strong understanding of mechanical, electrical, and IT infrastructure in hyperscale environments.
- Excellent communication, leadership, and stakeholder management skills.
- Certifications such as ITIL, PMP, or Uptime Accredited Tier Specialist are a plus.
- Strong problem-solving skills, with the ability to analyse issues, identify root causes, and implement practical solutions.
- Strong organisational and planning skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to lead meetings and drive accountability across teams.
Additional Details
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Vantage Data Centers is an Equal Opportunity Employer.
OMC Shift Engineer in Newport employer: Vantage Data Centers
Contact Detail:
Vantage Data Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OMC Shift Engineer in Newport
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that OMC Shift Engineer role.
✨Tip Number 2
Prepare for those interviews! Research Vantage Data Centers and understand their operations. Be ready to discuss how your experience aligns with their needs, especially in change management and incident response. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Vantage team. Let’s get you that job!
We think you need these skills to ace OMC Shift Engineer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the OMC Shift Engineer role. Highlight your experience in data centre operations and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Vantage Data Centers. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving prowess, especially in high-pressure environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Vantage Data Centers
✨Know Your Technical Stuff
As an OMC Shift Engineer, you'll need to demonstrate your deep technical expertise. Brush up on your knowledge of mechanical, electrical, and IT infrastructure in hyperscale environments. Be ready to discuss specific systems you've worked with and how you've handled incidents in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex problems in data centre operations. Think about times when you conducted root cause analysis or implemented corrective actions. This will show that you can think critically and act decisively under pressure.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you've acted as a liaison between teams in previous roles, especially during incidents. This will highlight your ability to coordinate effectively.
✨Emphasise Team Collaboration
Vantage Data Centers values teamwork, so be ready to discuss how you've collaborated with various teams in the past. Share examples of how you've engaged with site operations, customer experience, and compliance teams to ensure smooth incident management and operational excellence.
