OMC Security Operations Specialist in Newport, Wales

About Vantage Data Centers: Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Physical Security Department for Vantage Data Centers EMEA is very hands on. In most cases, we manage full-spectrum system specifications, site & system design, procurement, installation, configuration, maintenance of all network and server hardware and provide live-site physical security. We also work closely identifying & selecting trusted partner vendors and suppliers to learn about the latest technology changes so that we can make informed purchase decisions.

We are always looking for ways to strike the best balance between human delivered physical security, technology, performance, and cost. Vantage Physical Security Department also participates in designing each of our new data center building's security infrastructure. If you like getting your hands dirty and helping to design, build and maintain Physical Security infrastructure in a modern data center, then come work at Vantage. We are expanding with many new builds.

Position Overview: The Operations Management Centre Specialist (OMCS) will be located in the EMEA Operations Management Centre (OMC) and provide operational guidance, coordination, and escalation support to on-site security teams across multiple data center locations. The OMCS will serve as first line escalation, management & control from the Operations Management Centre (OMC) to each EMEA Data Centre Site Operation Centers (SOC) security personnel and the Vantage Site Security Managers ensuring consistent adherence to security protocols, incident response standards, and business continuity practices.

Essential Job Functions, Key Responsibilities:

• Support for On-Site Security Teams in order to meet customer Service Level Agreements.
• Act as a key point of contact and resource for security teams across multiple sites, offering guidance and support to ensure operational continuity.
• Assist with site-specific challenges, including access control, incident resolution, and adherence to security policies.
• Facilitate communication between the OMC and site teams, ensuring consistent implementation of company-wide security protocols.
• Incident Coordination & Escalation.
• Support site teams during critical incidents by providing escalation assistance, guidance, and real-time decision-making where necessary.
• Ensure timely and accurate reporting of incidents, assisting in the preparation of post-incident reviews and recommendations.
• Oversee the application of priority-level classifications (e.g., P1/P2 incidents) across sites and ensure that escalation pathways are followed.
• Act as a central resource during emergency situations, coordinating responses and communicating updates to senior stakeholders.
• Business Continuity & Risk Support.
• Assist site teams in implementing and maintaining Business Continuity and Emergency Response Plans, ensuring alignment with organisational standards and customer requirements.
• Collaborate with on-site personnel to refine procedures for managing incidents such as building evacuations, infrastructure disruptions, or lone worker monitoring.
• Threat Monitoring & Regional Analysis including Executive travel management in high threat regions.
• Provide regional oversight of threat and risk monitoring efforts, ensuring site teams are informed about emerging risks relevant to their locations.
• Assist in the interpretation of third-party intelligence reports and provide actionable guidance to local teams.
• Work with the OMC Stakeholders to identify trends or patterns in security incidents and recommend adjustments to site-level practices.
• Serve as a liaison between on-site teams, the OMC, and Senior Management, ensuring clear and consistent communication.
• Support the development of high-quality reports on security performance, incidents, and risks for internal and external stakeholders.
• Participate in cross-functional meetings to align site security efforts with broader organisational goals and initiatives.

Key Skills & Competencies:

• Strong ability to provide operational support and guidance to on-site teams, ensuring alignment with company standards.
• Comprehensive understanding of physical security principles, business continuity practices, and incident response procedures.
• Proven experience coordinating responses to critical incidents and providing escalation support.
• Skilled in risk assessment, procedural audits, and proactive threat analysis.
• Excellent communication and interpersonal skills to effectively engage with diverse teams and stakeholders.
• Ability to remain calm and composed in high-pressure situations, offering clear guidance and direction.

Qualifications & Experience:

• Experience in a supervisory or support role within physical security, critical infrastructure, or data center environments.
• Familiarity with access control systems, surveillance tools, and incident management platforms.
• Demonstrated ability to provide escalation support and guidance to teams in a dynamic, high-pressure environment.
• Relevant certifications in security management (e.g., PSP, CPP, Genetec) are beneficial but not essential.
• Knowledge of regional security concerns and regulations is an advantage.

Working Conditions:

• Shift-based role covering 24/7 operations, including overnight shifts, weekends, and public holidays.
• May involve on-call responsibilities and flexibility to address emergent needs.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer. Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.