Service Operations Associate - Change Management in Loughborough

About Vantage Data Centers: Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview: The Service Operations Practitioner – Change Management is an ITIL‑aligned role responsible for the coordination and governance of standard and planned changes across the EMEA data centre estate. The role is positioned at a Junior to Associate level, depending on experience, and is well suited to individuals developing their capability in service operations and change governance.

The role ensures changes are correctly assessed, approved, implemented, and closed within ServiceNow, minimising operational risk while enabling consistent and efficient delivery. Operating within a mission‑critical environment, this role plays a key part in protecting operational stability, availability, and customer trust. By enforcing strong change discipline and high‑quality records, the practitioner helps prevent customer‑impacting incidents, supports uptime and SLA commitments, and underpins audit readiness and regulatory compliance.

As Vantage continues to grow and deliver transformation initiatives, the role enables change to be executed at pace without compromising safety or governance, supporting both day‑to‑day operations and long‑term business objectives. The practitioner acts as a control point between site execution and governance, directly influencing the quality of change decisions made across the business.

• Administer and coordinate standard and planned change records within ServiceNow.
• Ensure change records contain accurate scope, risk, impact, rollback, and implementation details.
• Monitor change workflows to prevent delays, expired approvals, or governance breaches.
• Support CAB and ECAB activities through preparation, documentation, and follow-up actions.
• Coordinate with site teams, OMC, and central functions to enable safe and timely change execution.
• Produce change performance metrics, trend analysis, and audit evidence.
• Provide first line ServiceNow support for change-related workflows.
• Support UAT and continual improvement initiatives for Change Enablement processes.

• Education: Experience in Business Administration, Data Centre, or a related field, or equivalent experience.
• Experience/Skills: 1–3 years’ experience in Change Management, ITSM, Service Operations, or operational governance.
• Working knowledge of ITIL Change Enablement; ITIL Foundation desirable but not essential.
• Hands‑on experience with ServiceNow Change Management.
• Clear and confident communicator, able to contribute to or lead Teams calls and work effectively in group settings.
• Methodical and detail focused, able to listen to operational managers, interpret requirements, and document them accurately, without needing deep technical expertise.
• Able to work independently to deadlines, proactively seeking information and providing progress updates as required.

• Travel required is expected to be up to 15-20% but may increase over time as the business evolves.
• ITIL Certification is beneficial.
• Preferred location: London or Cardiff.
• Hybrid working would need to be agreed as prefer 3 days in the office.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer.