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For Companies At a Glance
- Tasks: Lead and develop a team in Building Management Systems service delivery.
- Company: Dynamic company focused on building automation with a strong team culture.
- Benefits: Competitive salary, company car, bonuses, pension, and private healthcare.
- Why this job: Make a real impact by leading innovative projects and developing future talent.
- Qualifications: Strong technical background in BMS and proven leadership experience.
- Other info: Flexible working options and clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a BMS Service Operations Manager to lead and develop our Building Management Systems service function in Manchester. This role is critical to ensuring the successful delivery of maintenance, support, and small works projects across a portfolio of commercial clients. You will be responsible for managing engineering teams, maintaining high service standards, supporting business growth, and ensuring contractual and operational excellence within the building automation sector.
Reporting into the Operations Director / Engineering Director, this is a leadership-focused role with strong technical, commercial, and client-facing responsibilities.
Core Responsibilities
- Team Leadership
- Lead, manage, train, and mentor BMS service engineers and apprentices
- Conduct performance reviews, appraisals, and development planning
- Support recruitment and onboarding of new engineering staff
- Promote a positive culture focused on safety, quality, and continuous improvement
- Service Delivery
- Oversee scheduling, workload planning, and resource allocation
- Ensure PPM and reactive works are delivered in line with SLAs and KPIs
- Act as the senior escalation point for service and technical issues
- Monitor service performance and implement improvements where required
- Client Management
- Build and maintain strong, long-term client relationships
- Attend client meetings and handle escalations professionally
- Ensure customer requirements and contractual obligations are consistently met
- Technical Oversight
- Review engineer reports, service documentation, and quotations for quality and accuracy
- Provide technical guidance and support across BMS platforms
- Ensure works comply with industry standards, company procedures, and health & safety requirements
- Business Growth & Commercial Support
- Generate and review quotations for service contracts, renewals, and small works
- Identify opportunities for upselling, variations, and additional services
- Support continuous growth of the service department and customer base
- Operational Efficiency
- Manage budgets and control service-related costs
- Improve processes, systems, and working practices
- Ensure compliance with internal quality standards and ISO procedures
Key Skills & Background
- Strong technical background in BMS / Building Automation systems
- Experience with platforms such as Trend, Tridium, Siemens, Schneider, or similar
- Proven experience leading and developing technical service teams
- Excellent communication, leadership, and stakeholder management skills
- Commercially aware with experience in service operations and quoting
- Organised, proactive, and capable of managing multiple priorities
Benefits
- Competitive salary package
- Company car or car allowance
- Performance-related bonus
- Pension scheme
- Private healthcare (or healthcare cash plan)
- Ongoing training and professional development
- Clear career progression within a growing business
- Flexible working approach where applicable
BMS Service Team Manager in Manchester employer: Vantage Consulting
Contact Detail:
Vantage Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMS Service Team Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the BMS and building automation sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential employers on LinkedIn.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in managing teams and driving service excellence. Share specific examples of how you've improved processes or mentored engineers.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss BMS platforms like Trend or Siemens, and think about how you can contribute to their operational efficiency and client management strategies.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals to join our team. Make sure your application stands out by tailoring it to the specific role and showcasing your relevant experience.
We think you need these skills to ace BMS Service Team Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the BMS Service Team Manager role. Highlight your experience with building management systems and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t shy away from detailing your experience with platforms like Trend or Siemens. We love seeing candidates who can demonstrate their technical prowess clearly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Vantage Consulting
✨Know Your BMS Inside Out
Make sure you brush up on your knowledge of Building Management Systems, especially the platforms mentioned in the job description like Trend, Tridium, Siemens, and Schneider. Being able to discuss specific technical details will show that you're not just familiar with the systems but also passionate about them.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and developed teams in the past. Think about specific situations where you mentored someone or improved team performance, as this will demonstrate your capability to lead effectively.
✨Prepare for Client Scenarios
Client management is key in this role, so think of examples where you've built strong client relationships or handled escalations. Be ready to discuss how you would approach client meetings and ensure their needs are met, as this will highlight your client-facing skills.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with the commercial aspects of service operations, including quoting and upselling. Prepare to discuss how you've identified growth opportunities in previous roles, as this will show that you understand the business side of the position and can contribute to its success.
