At a Glance
- Tasks: Lead operational delivery and drive excellence across the UK & Ireland.
- Company: Innovative engineering and technology business in growth mode.
- Benefits: Competitive salary, car allowance, annual bonus, and pension scheme.
- Other info: Exciting opportunity for long-term career progression within a global organisation.
- Why this job: Shape operations and influence strategy in a high-impact leadership role.
- Qualifications: Proven experience in leading operational teams and managing P&L.
The predicted salary is between 100000 - 120000 £ per year.
We are recruiting for a newly created Head of Market Operations role on behalf of an innovative engineering and technology business undergoing an exciting period of growth and transformation. Following a significant organisational restructure, this position will play a pivotal role in leading operational delivery across the UK & Ireland, bringing together field engineering, project delivery, planning and customer success into one high-performing function.
Reporting directly to the Chief Operating Officer, you will be responsible for ensuring operational excellence, delivering exceptional customer outcomes and driving continuous improvement across a business that combines cutting-edge hardware and software solutions for the utilities and power sectors. This is a highly visible leadership position with genuine influence over the future direction of the organisation and offers excellent long-term progression opportunities.
As Head of Market Operations, you will provide strategic and operational leadership for a team of approximately 30-35 employees across the UK & Ireland. Leading a management team that includes Field Service Managers, Planning and Customer Success, you will ensure projects and field activities are delivered safely, efficiently and to the highest quality standards whilst maintaining strong commercial performance. The role is predominantly focused on field operations supporting electrical infrastructure projects across LV, MV and HV applications, whilst also supporting the continued growth of the company's software delivery offering. Approximately 80% of the role centres around hardware and field operations, with 20% supporting software deployment and customer delivery.
Key Responsibilities
- Lead all operational delivery across the UK & Ireland.
- Manage Field Service, Project Delivery, Planning and Customer Success functions.
- Own regional operational performance including delivery, utilisation, efficiency, quality and customer satisfaction.
- Take full accountability for regional P&L, budgets and operational forecasting.
- Develop resource and capacity plans to ensure effective delivery across multiple workstreams.
- Lead Health & Safety performance across all operational activities.
- Drive operational excellence through KPI management and continuous improvement initiatives.
- Act as the senior escalation point for operational, customer and delivery issues.
- Build strong relationships with customers, partners and internal stakeholders.
- Collaborate closely with global teams across Product, Engineering, Consulting, Manufacturing and Software.
- Coach, mentor and develop a growing leadership team.
- Support the ongoing transformation of the organisation and embed new ways of working.
About You
We’re looking for an experienced operational leader who enjoys developing people just as much as delivering results. You’ll be comfortable operating strategically whilst remaining close enough to the operation to make informed decisions and remove obstacles for your teams.
Essential Skills & Experience
- Proven experience leading engineering, field service or operational delivery teams.
- Strong leadership experience with the ability to coach, mentor and develop managers.
- Experience managing large operational teams within engineering or technical environments.
- Commercial awareness including P&L responsibility, budgeting and operational performance.
- Experience managing KPIs, forecasting, resource planning and capacity management.
- Excellent stakeholder management skills across technical, commercial and executive teams.
- Strong customer focus with experience managing escalations and customer relationships.
- Demonstrable commitment to Health & Safety, quality and operational compliance.
- Excellent communication and decision-making skills.
- Experience driving operational improvement and organisational change.
Desirable Experience
- Utilities, electrical infrastructure or power distribution experience.
- Exposure to HV, MV or LV engineering environments.
- Understanding of software deployment or SaaS delivery alongside hardware operations.
- Experience working within global or matrix organisations.
- Background in operational transformation programmes.
Why Join?
This is a fantastic opportunity to join a business entering its next phase of growth. You’ll inherit a talented and committed team, whilst having the autonomy to shape operations, influence strategy and build capability across the region. If you’re an ambitious operational leader looking for a role with genuine impact, visibility and progression potential, this opportunity offers exactly that.
Salary & Benefits
- £100,000 - £120,000
- Car allowance
- Annual bonus
- Pension scheme
- Opportunity to shape a growing UK & Ireland operation
- Long-term career progression within a global organisation
Location
UK & Ireland. This is a leadership role with travel across the UK & Ireland as required.
Head of Market Operations in Chester employer: Vantage Consulting
Vantage Consulting is an exceptional employer, offering a dynamic work culture that values hands-on leadership and innovation in the manufacturing sector. Located in Hinckley, employees benefit from a collaborative environment that fosters professional growth and development, alongside competitive compensation and unique opportunities to influence operational success. Join us to be part of a team that prioritises accountability and communication, ensuring every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Market Operations in Chester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Market Operations at Vantage Consulting!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Vantage Consulting or be willing to refer you for that Head of Market Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Vantage Consulting who’s on the lookout for their next Head of Market Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Market Operations role at Vantage Consulting!
We think you need these skills to ace Head of Market Operations in Chester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Vantage Consulting. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Vantage Consulting
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Vantage Consulting. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
