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For Companies At a Glance
- Tasks: Lead and develop a team in Building Management Systems service delivery.
- Company: Join Vantage Consulting Ltd, a leader in building automation.
- Benefits: Enjoy a competitive salary, company car, bonuses, and private healthcare.
- Why this job: Make a real impact by leading a dynamic team and enhancing client relationships.
- Qualifications: Strong technical background in BMS and proven leadership experience required.
- Other info: Flexible working options and clear career progression in a growing business.
The predicted salary is between 42000 - 84000 £ per year.
We are seeking a BMS Service Operations Manager to lead and develop our Building Management Systems service function in Manchester. This role is critical to ensuring the successful delivery of maintenance, support, and small works projects across a portfolio of commercial clients. You will be responsible for managing engineering teams, maintaining high service standards, supporting business growth, and ensuring contractual and operational excellence within the building automation sector. Reporting into the Operations Director / Engineering Director, this is a leadership-focused role with strong technical, commercial, and client-facing responsibilities.
Core Responsibilities
- Team Leadership
- Lead, manage, train, and mentor BMS service engineers and apprentices.
- Conduct performance reviews, appraisals, and development planning.
- Support recruitment and onboarding of new engineering staff.
- Promote a positive culture focused on safety, quality, and continuous improvement.
- Service Delivery
- Oversee scheduling, workload planning, and resource allocation.
- Ensure PPM and reactive works are delivered in line with SLAs and KPIs.
- Act as the senior escalation point for service and technical issues.
- Monitor service performance and implement improvements where required.
- Client Management
- Build and maintain strong, long-term client relationships.
- Attend client meetings and handle escalations professionally.
- Ensure customer requirements and contractual obligations are consistently met.
- Technical Oversight
- Review engineer reports, service documentation, and quotations for quality and accuracy.
- Provide technical guidance and support across BMS platforms.
- Ensure works comply with industry standards, company procedures, and health & safety requirements.
- Business Growth & Commercial Support
- Generate and review quotations for service contracts, renewals, and small works.
- Identify opportunities for upselling, variations, and additional services.
- Support continuous growth of the service department and customer base.
- Operational Efficiency
- Manage budgets and control service‑related costs.
- Improve processes, systems, and working practices.
- Ensure compliance with internal quality standards and ISO procedures.
Key Skills & Background
- Strong technical background in BMS / Building Automation systems
- Experience with platforms such as Trend, Tridium, Siemens, Schneider, or similar
- Proven experience leading and developing technical service teams
- Excellent communication, leadership, and stakeholder management skills
- Commercially aware with experience in service operations and quoting
- Organised, proactive, and capable of managing multiple priorities
Benefits
- Competitive salary package
- Company car or car allowance
- Performance‑related bonus
- Pension scheme
- Private healthcare (or healthcare cash plan)
- Ongoing training and professional development
- Clear career progression within a growing business
- Flexible working approach where applicable
BMS Service Team Manager in Manchester employer: Vantage Consulting Ltd
Contact Detail:
Vantage Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMS Service Team Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the BMS and building automation sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service delivery model and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase how you can lead and develop their BMS service function.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight times when you’ve successfully managed teams or improved service delivery. We’re looking for someone who can inspire and mentor others, so make sure to share those stories!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that BMS Service Team Manager position!
We think you need these skills to ace BMS Service Team Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BMS Service Team Manager role. Highlight your experience with building management systems and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Technical Skills: Since this role requires a strong technical background, don’t forget to showcase your expertise with platforms like Trend or Siemens. We love seeing candidates who can demonstrate their knowledge and experience in building automation systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vantage Consulting Ltd
✨Know Your BMS Inside Out
Make sure you brush up on your knowledge of Building Management Systems, especially the platforms mentioned in the job description like Trend, Tridium, Siemens, and Schneider. Being able to discuss specific technical details will show that you're not just familiar with the systems but also passionate about them.
✨Showcase Your Leadership Skills
Since this role involves leading and mentoring a team, be prepared to share examples of how you've successfully managed teams in the past. Talk about your approach to performance reviews, training, and fostering a positive work culture. This will demonstrate your capability to lead effectively.
✨Prepare for Client Scenarios
Think about potential client management scenarios you might face in this role. Be ready to discuss how you would handle escalations or maintain strong relationships with clients. Showing that you can navigate these situations will highlight your client-facing skills.
✨Demonstrate Commercial Awareness
Familiarise yourself with the commercial aspects of service operations, including quoting and upselling. Be prepared to discuss how you can contribute to business growth and operational efficiency. This will show that you understand the bigger picture and are ready to support the company's objectives.
