At a Glance
- Tasks: Handle customer enquiries, process orders, and support sales administration in a dynamic environment.
- Company: Join a fast-paced, customer-focused team in High Wycombe.
- Benefits: Competitive salary, full training, and a supportive work culture.
- Other info: Enjoy a varied role with opportunities for long-term growth.
- Why this job: Make a real impact while developing your skills in a growing business.
- Qualifications: Experience in customer service or sales administration is preferred.
The predicted salary is between 26000 - 30000 £ per year.
We are seeking a driven and organised Sales Administrator & Customer Service Executive to join a busy and growing business in High Wycombe, where no two days are the same. This is an excellent opportunity for someone who enjoys working with customers, solving problems, and supporting the smooth day-to-day running of operations. You will be part of a supportive team of three, where your contribution is valued.
The Role
- Customer Service & Enquiries
- Handle a high volume of inbound calls professionally and efficiently
- Respond to website, email, and live chat enquiries
- Resolve delivery queries, complaints, and service issues
- Keep customers informed of order progress and delivery updates
- Order Processing & Logistics
- Process online and trade orders using internal systems
- Produce order confirmations, invoices, and relevant documentation
- Coordinate dispatch via DPD and other courier partners
- Ensure all orders meet daily dispatch deadlines
- Track shipments and resolve delivery issues
- Sales Administration Support
- Manage a shared inbox and prioritise incoming enquiries
- Accurately log and track orders within internal systems
- Liaise with sales, production, and factory teams
- Support customer collections and counter sales when required
About You
- Previous experience in customer service, sales administration, or order processing
- A confident and professional telephone manner
- Strong organisational skills with high attention to detail
- Comfortable using internal systems or CRM platforms
- Ability to multitask and prioritise workload effectively
- A proactive and solutions-focused approach
What's on Offer
- Full training and ongoing support
- A friendly and supportive working environment
- A varied and engaging role
- Long-term opportunity within a growing business
Apply Now Submit your CV to be considered. Interviews are taking place immediately.
Sales Administrator & Customer Service Executive in High Wycombe employer: Vanta Staffing
Join a dynamic and supportive team in High Wycombe, where your contributions as a Sales Administrator & Customer Service Executive are truly valued. With a focus on employee growth, we offer full training and ongoing support in a friendly work environment that encourages problem-solving and collaboration. Enjoy a varied role with the opportunity to thrive in a fast-paced setting, all while benefiting from a competitive salary and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator & Customer Service Executive in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vanta Staffing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vanta Staffing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator & Customer Service Executive in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vanta Staffing:Your cover letter is your chance to shine! Tell us why you want to work at Vanta Staffing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vanta Staffing!
How to prepare for a job interview at Vanta Staffing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
