Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage online customer complaints and support the warehouse team with returns.
- Company: Join a dynamic tech business with a supportive culture.
- Benefits: Competitive salary, Monday to Friday hours, on-site parking, and training provided.
- Why this job: Perfect for problem-solvers who want a stable role with growth opportunities.
- Qualifications: Strong written communication skills and a positive, organised attitude.
- Other info: Enjoy a friendly environment with potential for career development.
The predicted salary is between 26000 - 28000 £ per year.
Location: On-site (parking available)
Hours: Monday to Friday, 9:00am–6:00pm (lunch break)
Salary: £26,000–£28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.
The Role
You will be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you will support the warehouse with order picking/packing and returns processing.
Key Responsibilities
- Handling customer complaints and queries via email (majority of the role)
- Investigating issues and delivering clear, fair resolutions
- Logging and updating cases through the online system
- Occasional customer phone calls where needed
- Supporting the warehouse team at busy times:
- Picking and packing orders
- Processing returned goods and booking items back in
- Creating return labels and managing returns administration
- Updating systems with outcomes and actions taken
What We’re Looking For
- Strong written communication skills (clear, professional email writing)
- Calm, solutions-focused approach to complaints and challenges
- Organised with good attention to detail
- Confident using systems and learning new processes (training provided)
- Positive work attitude and reliability
- Looking for ongoing work and career development
What’s On Offer
- £26,000–£28,000 per annum depending on experience
- Monday–Friday, 9am–6pm (no weekends)
- On-site parking
- Training provided and opportunity to grow within the business
- Friendly, supportive working environment
To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.
Online Customer Service & Returns Coordinator in High Wycombe employer: Vanta Staffing Limited
Contact Detail:
Vanta Staffing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service & Returns Coordinator in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since most of the role involves handling customer queries via email, try drafting responses to common customer complaints. This will help you feel more confident when it comes to real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Online Customer Service & Returns Coordinator in High Wycombe
Some tips for your application 🫡
Craft a Clear CV: Make sure your CV is easy to read and highlights your relevant experience. We want to see your strong written communication skills shine through, so keep it professional and organised!
Tailor Your Cover Letter: Don’t just send a generic cover letter! Take the time to tailor it to the Online Customer Service & Returns Coordinator role. Mention how your problem-solving skills and customer service experience make you a great fit for us.
Showcase Your Attention to Detail: In your application, highlight any experiences where your attention to detail made a difference. Whether it’s managing complaints or processing returns, we love to see candidates who are meticulous and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our tech business client!
How to prepare for a job interview at Vanta Staffing Limited
✨Master Your Communication Skills
Since the role heavily involves written communication, practice crafting clear and professional emails. Consider preparing a few examples of how you've successfully resolved customer issues in the past to showcase your skills.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled customer complaints or challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your calm, solutions-focused approach.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your workload and keep track of multiple tasks. You might want to share any tools or methods you use to stay organised, especially when handling returns and order processing.
✨Express Your Enthusiasm for Growth
Let them know you're keen on career development. Research the company’s values and mention how they align with your own goals. This shows that you’re not just looking for a job, but a long-term opportunity to grow within the business.
