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For Companies At a Glance
- Tasks: Manage complex support issues and drive system improvements in Salesforce and other GTM systems.
- Company: Join Vanta, a leader in online security and trust management.
- Benefits: Enjoy competitive salary, comprehensive health benefits, and generous leave policies.
- Why this job: Make a real impact by enhancing system stability and supporting diverse teams.
- Qualifications: 3+ years of Salesforce administration experience and strong problem-solving skills.
- Other info: Collaborative culture with opportunities for professional growth and remote work.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll do as a Salesforce Administrator, Support at Vanta:
- Own complex support resolution: Independently manage and resolve high-complexity issues in the internal support queue for GTM systems, including Salesforce, Outreach, LeanData, and Nue. Identify patterns in issues and implement preventative solutions.
- Drive system improvements: Lead initiatives to improve support workflows, reduce recurring issues, and enhance system stability. Document solutions and create knowledge base articles to improve team efficiency.
- Contribute to sprint work: Work on sprint-based projects to build new system functionality, optimize existing processes, and implement enhancements that support business growth and operational efficiency.
- Salesforce Administration: Design and build Salesforce Flows, validation rules, and custom objects. Implement system configurations that support evolving business requirements and scale with organizational growth.
- Cross-functional collaboration: Partner with stakeholders across GTM Operations, Sales Operations, Finance, and other teams to support them with system issues, troubleshoot challenges, and deliver effective solutions that keep them productive.
- System monitoring and maintenance: Proactively monitor system performance, conduct regular health checks, and perform ongoing maintenance to ensure platform stability and optimal user experience.
- Debugging: Proactively identify, troubleshoot, and resolve system errors and technical issues to ensure system stability and functionality.
How to be successful in this role:
- Experience: 3+ years working with Salesforce administration and GTM systems, with demonstrated progression in technical complexity.
- Advanced Salesforce expertise: Strong hands-on experience building and debugging Flows, Process Builders, validation rules, and system integrations. Comfortable working with APIs and understanding system architecture.
- Problem-solving and systems thinking: Proven ability to diagnose complex technical issues, identify root causes, and implement scalable solutions. Experience moving from reactive troubleshooting to proactive system improvements.
- Support queue management: Track record of managing high-volume support queues with 100+ users, including prioritization, escalation management, and maintaining SLAs.
- Process improvement: Experience identifying inefficiencies and implementing solutions that improve team productivity and system reliability.
- Collaboration and communication: Excellent interpersonal skills with the ability to work across teams, translate technical concepts for non-technical audiences, and manage stakeholder expectations effectively.
- Open to using AI: Demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and mobile phone stipend
- Commuter benefits for team members who attend the office
- Pension matching
- 25 days of Annual Leave per year and unlimited sick time
- 8 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
Salesforce Administrator, Support employer: Vanta Inc.
Contact Detail:
Vanta Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator, Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Salesforce Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common Salesforce scenarios. Brush up on your problem-solving skills and be ready to showcase how you can tackle complex support issues. We want to see your thought process in action!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and goals. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Salesforce Administrator, Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Salesforce Administrator role. Highlight your experience with Salesforce and GTM systems, and don’t forget to mention any specific projects that showcase your problem-solving skills!
Show Off Your Technical Skills: We want to see your advanced Salesforce expertise! Include examples of how you've built and debugged Flows, Process Builders, and validation rules. The more specific you are, the better we can understand your capabilities.
Demonstrate Collaboration: Since this role involves cross-functional collaboration, share instances where you've worked with different teams. Show us how you’ve translated technical concepts for non-technical audiences and managed stakeholder expectations effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Vanta Inc.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce skills, especially around Flows, Process Builders, and validation rules. Be ready to discuss specific examples of how you've built or debugged these features in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've diagnosed complex technical issues and implemented scalable solutions. Think about how you moved from reactive troubleshooting to proactive improvements, as this will resonate well with the interviewers.
✨Demonstrate Cross-Functional Collaboration
Be ready to talk about your experience working with different teams, like Sales Operations or Finance. Highlight how you translated technical concepts for non-technical audiences and managed stakeholder expectations effectively.
✨Emphasise Continuous Learning
Vanta values curiosity and a willingness to learn, especially regarding AI. Share how you've used new technologies to enhance your work and improve efficiency, showing that you're open to evolving alongside the role.
