At a Glance
- Tasks: Lead the team to enhance customer experience and drive sales in our vibrant store.
- Company: Join Vans, a part of the VF family, known for creativity and authenticity.
- Benefits: Enjoy 50% staff discount, competitive salary, and comprehensive well-being benefits.
- Other info: Embrace a culture of belonging and continuous personal and professional growth.
- Why this job: Be a key player in a fun, inclusive environment while developing your career.
- Qualifications: Retail experience with strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor to join our Vans team based in Camden, London. As a supervisor in our store, you will act as the vital link between store management and the sales associates, driving service and sales.
Vans is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together.
We believe that our supervisors have a great opportunity to develop their full potential with us and we are committed to preparing them for that next step up to store management. As one of our Store Supervisors, your blend of sales and communication skills will contribute to the success of our store.
How you’ll make a difference
- Supporting the management team to drive sales and profitability
- Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer‑ready
- Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
- Ensuring operational policies and procedures are respected
- Understanding your store’s KPI and playing your part to ensure they are achieved
What makes you the perfect Store Supervisor?
- You love interacting with people.
- You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible.
- You have experience in opening and closing a store, taking responsibility and being in charge when necessary.
- Ideally you come from a retail background with some fashion or lifestyle experience.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You are proficient in the use of MS Office and different POS systems.
- You are flexible when it comes to working weekends, evenings, and holidays as necessary.
On top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.
What’s in it for you?
We offer comprehensive benefits that encourage mental, physical, and financial well‑being for all VF associates. When it comes to benefits, we’re the total package. Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts (btw we offer 50%!). And we offer the same. Only different. Along with this you will have:
- Career ownership, enabling you to build your knowledge and experience across different brands.
- A supportive feedback‑based culture where respect and integrity guide us in what we do.
- Tailored training. From an induction to ongoing online and face‑to‑face training sessions, we are committed to helping you grow, both professionally and personally.
We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you liked what you have read and want to join our team then we would be keen to hear from you! Due to the high volume of candidates we receive, we will only contact successful applicants for the interview stage.
Store Supervisor: Lead Sales & Customer Experience employer: Vans
Vans, part of the VF family, is an exceptional employer that prioritises employee growth and a vibrant work culture in Camden, London. As a Store Supervisor, you will enjoy comprehensive benefits, including a competitive salary, generous staff discounts, and tailored training opportunities, all while being part of a supportive team that values integrity, curiosity, and inclusivity. Join us to not only advance your career but also to contribute to our mission of promoting sustainable and active lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor: Lead Sales & Customer Experience
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Vans' values and mission. Show us that you understand what makes our brand tick and how you can contribute to our vibrant team.
✨Tip Number 2
Practice your people skills! As a Store Supervisor, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your retail stories! We want to hear about your past experiences in retail, especially any moments where you went above and beyond for a customer or helped your team succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Vans family. Don’t miss out on this opportunity!
We think you need these skills to ace Store Supervisor: Lead Sales & Customer Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how much you love interacting with people and creating a fantastic shopping experience!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or fashion. We’re looking for those hands-on skills that show you can lead a team and drive sales, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to demonstrate your communication skills, as we value excellent written English. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Vans family!
How to prepare for a job interview at Vans
✨Know the Brand Inside Out
Before your interview, dive deep into Vans' history, values, and products. Understanding their commitment to sustainability and active lifestyles will show your genuine interest and alignment with their purpose.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to lead by example. Prepare examples of how you've motivated teams or improved customer experiences in previous roles. Highlight your hands-on approach and enthusiasm for driving sales.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific scenarios, like coaching a team member or resolving a customer complaint. Think of real-life examples that demonstrate your problem-solving skills and ability to maintain a positive environment.
✨Dress the Part
Since you're applying for a role in retail, make sure to dress in a way that reflects the Vans brand. Opt for a casual yet stylish outfit that showcases your understanding of the brand's culture while still looking professional.
