At a Glance
- Tasks: Manage wholesale accounts and provide exceptional customer service in Italian and English.
- Company: Join VF, a leading global apparel and footwear company with iconic brands.
- Benefits: Enjoy 50% discount on products, health initiatives, and generous holiday allowance.
- Other info: Hybrid working model with flexibility to work abroad for 15 days a year.
- Why this job: Be part of a purpose-driven team that values diversity and sustainability.
- Qualifications: Fluent in Italian and English, with strong communication and Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday, 36.25 hours per week (between 8am and 5pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF is looking for an exceptional Account Coordinator fluent in Italian to join our Customer Operations team based in Nottingham, UK.
About VF: VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans, The North Face, Timberland, Eastpak, Napapijri. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.
Let’s Talk about the Role: Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
How You Will Make a Difference: As an Account Coordinator, you will provide an exceptional service to major online and high street retailers across Europe by:
- Understanding and managing Wholesale accounts across several markets in the EMEA region.
- Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
- Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
- Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
- Interpreting a variety of daily reports as needed by the business.
- Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.
Skills for Success: With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:
- You will be native or fluent speaker in Italian plus English with strong communication skills.
- You will be computer literate with Excel skills and the ability to produce reports.
- You will have the ability to balance responsibilities in a dynamic and fast-paced environment.
What’s in it For You: We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:
- A supportive feedback-based culture where respect and integrity guide us in what we do.
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization.
- 50% employee discount on all VF brands both in store and online.
- Subsidised canteen and break out areas offering complimentary hot drinks.
- Health Shield membership and access to numerous health and wellbeing initiatives.
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
- 12% contributory smart pension scheme (8% on us, 4% from you).
- Cycle to work scheme.
- Free secure onsite parking and discounts with local public transport.
Free to Be, Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you!
Account Coordinator - Italian Speaking - Fixed Term in Nottingham employer: Vans
At VF, we pride ourselves on being an exceptional employer that champions a supportive and inclusive work culture. Our Nottingham location offers a hybrid working style, comprehensive benefits including generous holiday allowances, and a commitment to employee well-being and growth, making it an ideal place for those seeking meaningful and rewarding careers in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator - Italian Speaking - Fixed Term in Nottingham
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at VF or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Remember, it’s all about showcasing your personality and how you can bring value to the team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of a community that values your potential and supports your journey.
We think you need these skills to ace Account Coordinator - Italian Speaking - Fixed Term in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Coordinator role. Highlight your fluency in Italian and any relevant customer service experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love seeing the real you!
Showcase Your Communication Skills:Since you'll be communicating with wholesale accounts, demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to mention your ability to build relationships!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Vans
✨Know Your Stuff
Before the interview, make sure you understand VF's mission and values. Familiarise yourself with their brands and how they connect with customers. This will show your genuine interest in the company and help you answer questions more effectively.
✨Brush Up on Your Italian
Since this role requires fluency in Italian, practice speaking and writing in the language. Prepare to demonstrate your communication skills during the interview, as you'll likely be asked to respond to questions in Italian or discuss scenarios involving Italian-speaking clients.
✨Showcase Your Relationship-Building Skills
Think of examples from your past experiences where you've successfully built relationships with clients or colleagues. Be ready to share these stories, highlighting your ability to communicate effectively and work collaboratively in a team environment.
✨Prepare for Dynamic Scenarios
The role involves managing multiple responsibilities in a fast-paced environment. Prepare for situational questions that assess how you handle pressure and prioritise tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
