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For Companies At a Glance
- Tasks: Be the friendly face for customers, managing service schedules and vehicle progress.
- Company: Join a well-established Commercial Vehicle Dealership in Northern Ireland with great growth opportunities.
- Benefits: Enjoy a fully negotiable salary, fantastic benefits, and a company pension scheme.
- Why this job: This role offers a chance to enhance customer satisfaction while working in a supportive environment.
- Qualifications: Previous experience in customer service and a valid UK driving license are essential.
- Other info: This is a permanent position located in Ballyclare, perfect for those seeking stability.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
VANRATH have partnered with one of Northern Ireland\’s most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.
This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.
Permanent role.
Place of work is Ballyclare
Salary
Fully Negotiable + Fantastic benefits, company pension scheme, etc.
Responsibilities:
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
The Ideal Candidate:
- Previous experience within a similar position
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Full valid UK driving license
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
My recent experience with Vanrath has been excellent. Dan took the time to get to know me, which meant appointments he recommended matched my skill set and were pitched at the right level. A very efficient, friendly and professional service. Thoroughly recommend Vanrath.
Whenever I move jobs I make vanrath my first call, service is always excellent and they have a good range of jobs. In my most recent job move Joanne was great in finding a role that I was looking for, and was excellent at keeping me informed of progress throughout the process.
I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.
Vehicle Administrator - Ballyclare employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Administrator - Ballyclare
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Vehicle Administrator. Understanding tasks like managing service schedules and liaising with customers will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role involves being the first point of contact for customers, showcasing your ability to provide high levels of customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry in Northern Ireland. Attend local events or join online forums to connect with professionals who might provide insights or even refer you to opportunities at the dealership.
✨Tip Number 4
Prepare for potential questions about time management and organisation. Given the nature of the role, demonstrating your ability to handle multiple tasks efficiently will be crucial during the interview process.
We think you need these skills to ace Vehicle Administrator - Ballyclare
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Vehicle Administrator position. Tailor your application to highlight relevant experience in customer service and vehicle management.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer interaction, database management, or workshop coordination. Use specific examples to demonstrate your ability to provide high levels of customer satisfaction.
Showcase Your Skills: Make sure to mention your organisational and time management skills, as these are crucial for the role. Provide examples of how you've successfully managed multiple tasks or projects in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Vehicle Administrator role. Mention your enthusiasm for the company and how you can contribute to their success.
How to prepare for a job interview at VanRath
✨Showcase Your Customer Service Skills
As a Vehicle Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous experience in customer service and how you've successfully handled customer inquiries or complaints in the past.
✨Demonstrate Organisational Abilities
This role requires excellent organisation and time management skills. Think of examples where you've effectively managed multiple tasks or schedules, and be ready to share these during the interview.
✨Familiarise Yourself with Vehicle Administration
Brush up on your knowledge of vehicle administration processes, such as booking appointments and managing databases. Showing that you understand the specifics of the role will impress the interviewers.
✨Prepare Questions About the Company
Research the dealership and prepare thoughtful questions about their operations and culture. This shows your genuine interest in the company and helps you assess if it's the right fit for you.