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- Tasks: Be the friendly face for customers, managing service schedules and vehicle progress.
- Company: Join a leading Commercial Vehicle Dealership in Northern Ireland with a strong reputation.
- Benefits: Enjoy a fully negotiable salary, fantastic benefits, and a company pension scheme.
- Other info: This is a permanent position based in Ballyclare, perfect for those seeking stability.
- Why this job: This role offers growth opportunities in a supportive environment with a focus on customer satisfaction.
- Qualifications: Previous experience in customer service and a valid UK driving license are essential.
The predicted salary is between 24000 - 36000 £ per year.
VANRATH have partnered with one of Northern Ireland\’s most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Ballyclare Salary Fully Negotiable Fantastic benefits, company pension scheme, etc. Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a similar position Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving license For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. My recent experience with Vanrath has been excellent. Dan took the time to get to know me, which meant appointments he recommended matched my skill set and were pitched at the right level. A very efficient, friendly and professional service. Thoroughly recommend Vanrath. Whenever I move jobs I make vanrath my first call, service is always excellent and they have a good range of jobs. In my most recent job move Joanne was great in finding a role that I was looking for, and was excellent at keeping me informed of progress throughout the process. I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction. Skills: service advisor motor customer advisor franchise motor industry customer support customer service advisor Benefits: fantastic benefits package41bf1e1f-b16b-4260-a40a-17c77a06fd15
Vehicle Administrator - Ballyclare employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Administrator - Ballyclare
✨Tip Number 1
Familiarise yourself with the specific services and vehicles offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Vehicle Administrator. This will prepare you to handle customer inquiries and complaints with confidence during the interview.
✨Tip Number 3
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the role and the company. Inquiring about growth opportunities or team dynamics can set you apart from other candidates.
We think you need these skills to ace Vehicle Administrator - Ballyclare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples from previous roles that demonstrate your ability to manage customer relationships and handle administrative tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Vehicle Administrator role. Mention your previous experience in similar positions and how it has prepared you for this job. Show enthusiasm for the company and the opportunity.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, time management, and customer satisfaction. Provide concrete examples of how you've successfully used these skills in past roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Vehicle Administrator position.
How to prepare for a job interview at VanRath
✨Showcase Your Customer Service Skills
As a Vehicle Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've successfully handled customer inquiries or complaints. Use specific examples to demonstrate your ability to provide high levels of customer satisfaction.
✨Demonstrate Organisational Skills
This role requires excellent organisation and time management skills. Be ready to talk about how you manage your workload, prioritise tasks, and keep track of multiple service schedules. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities, such as managing vehicle and customer databases, booking appointments, and liaising with the workshop. Prepare to discuss how your past experiences align with these tasks.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company culture, opportunities for progression, and what a typical day looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.