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- Tasks: Provide first-line technical support and troubleshoot application issues for business users.
- Company: Join a leading organisation's Business Solutions team with growth potential.
- Benefits: Temporary role with potential for extension or permanent position.
- Other info: Dynamic environment with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact by supporting core business systems and enhancing user experience.
- Qualifications: Experience in application support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Technical Support Analyst to join a leading organisation's Business Solutions team on a temporary 6+ month contract, with strong potential for extension or progression to a permanent role. This Technical Support Analyst role is ideal for someone with a background in general IT support and a particular interest in application support. You will play a key role in supporting core business systems, troubleshooting issues, and ensuring smooth day-to-day system performance. A strong understanding of business processes, coupled with the ability to learn new applications quickly, will be highly beneficial.
Key Responsibilities
- Provide first-line technical and application support to business users, including troubleshooting and resolving system issues
- Administer systems including user access, permissions, and ongoing maintenance
- Monitor applications, batch jobs, interfaces, and integrations to ensure optimal performance
- Analyse data outputs to ensure accuracy and identify risks or inconsistencies
- Work closely with development teams and third-party vendors to implement enhancements and resolve technical issues
- Maintain data integrity through effective data management and governance of key master data
- Accurately log and manage incidents through the helpdesk system, maintaining documentation and knowledge bases
- Support the creation of user guides and deliver end-user training where required
- Contribute to continuous improvement by identifying recurring issues and recommending solutions
Criteria
- Experience in an Application Support role
- Strong troubleshooting and problem-solving skills across systems and applications
- Familiarity with ERP systems (e.g. SAP) or similar business applications
- Good understanding of business processes
- Confident working with data, with strong attention to detail
- Excellent communication skills and ability to support users at all levels
- Ability to manage workload effectively and prioritise tasks
If you are interested in this Technical Support Analyst opportunity, apply now or get in touch with VANRATH for a confidential chat. This is a temporary role for 6+ months with the potential for extension or a move to a permanent position.
Technical Support Analyst TLNT1_NI employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills and familiarising yourself with common application support scenarios. We recommend practising with a friend or even in front of the mirror to boost your confidence!
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! When discussing your past experiences, highlight specific examples where you resolved technical issues or improved processes. We want to see how you can bring that magic to our team!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Technical Support Analyst TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and technical troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this Technical Support Analyst role and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we’ll be able to review your application faster. Don’t miss out on this opportunity!
How to prepare for a job interview at VANRATH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around application support and troubleshooting. Familiarise yourself with common issues that users face and how to resolve them, as well as any specific systems mentioned in the job description, like ERP systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to troubleshoot problems, as this will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you listen carefully to questions, showing that you can engage effectively with both technical and non-technical stakeholders.
✨Demonstrate Your Attention to Detail
Highlight your experience with data management and accuracy. Bring examples of how you've maintained data integrity in previous roles, and be prepared to discuss how you would approach monitoring applications and ensuring optimal performance in this new position.