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For Companies At a Glance
- Tasks: Manage customer accounts and oversee order processing in a dynamic team.
- Company: Join a leading organisation with a supportive and growing commercial team.
- Benefits: Competitive salary, flexitime, staff discounts, and free parking.
- Other info: Exciting opportunities for ongoing development in a fast-paced environment.
- Why this job: Play a key role in customer retention and account growth while developing your career.
- Qualifications: 2+ years in sales administration or account management with strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
About the Opportunity
VANRATH are delighted to be partnering with a leading organisation to recruit a Senior Sales Administrator to join their growing commercial team. This is an excellent opportunity for an organised, commercially minded, and customer-focused professional with experience in sales support, order processing, account management, and customer retention to play a key role within a fast-paced and supportive environment.
The Role
As a Senior Sales Administrator, you will be responsible for managing customer accounts, overseeing end-to-end order processing, and acting as a key point of contact for clients and internal teams. You will ensure orders are processed accurately and efficiently while maintaining strong customer relationships, supporting customer retention and renewals, and contributing to the wider commercial function.
Key Responsibilities
- Manage and maintain a portfolio of customer accounts, building strong and lasting relationships to support customer retention and long-term account growth.
- Process customer orders from initial enquiry through to fulfilment, ensuring accuracy and timely delivery.
- Act as the primary contact for customer queries, resolving issues efficiently and professionally to maintain high levels of customer satisfaction and retention.
- Coordinate with internal departments including sales, logistics, finance, and customer service to ensure smooth order management.
- Maintain accurate customer records, pricing information, and order documentation within CRM/ERP systems.
- Prepare reports on order status, account activity, sales performance metrics, and customer account trends.
- Support account growth by identifying opportunities for upselling, renewals, retention initiatives, and service improvements.
- Monitor stock availability and liaise with suppliers/customers regarding lead times and delivery schedules.
- Build strong client relationships to encourage repeat business and maximise account value.
The Ideal Candidate
- Minimum of 2 years' experience in a sales administration, order processing, account management, or customer retention role.
- Strong experience managing customer accounts and coordinating high-volume orders.
- Excellent organisational skills with strong attention to detail and accuracy.
- Confident communicator with strong relationship-building abilities.
- Proficient in CRM/ERP systems and Microsoft Office, particularly Excel.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Customer-focused with a proactive, solution-oriented mindset and an understanding of retention best practices.
What's on Offer
- Competitive base salary circa £35,000.
- Opportunity to work with a well-established and growing organisation.
- Supportive team environment with ongoing development opportunities.
- Comprehensive benefits package.
Interested? Interested in progressing your career within a commercial and customer-focused environment? Apply through the link provided or get in touch with the VANRATH team for a confidential discussion. Follow VANRATH on LinkedIn for career insights, new opportunities, market updates, and industry news.
Skills: Internal Sales, Sales Admin, Account Management, Retention.
Benefits: Flexitime, Staff discount, free parking.
Senior Sales Administrator TLNT1_NI employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Administrator TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Sales Administrator role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Bring your A-game and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. We suggest focusing on common questions related to sales administration and customer retention, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can help keep you top of mind for the hiring team.
We think you need these skills to ace Senior Sales Administrator TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales administration, order processing, and customer management experience to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this opportunity. Share specific examples of how you've built strong customer relationships and managed accounts effectively in the past.
Showcase Your Organisational Skills: Since the role requires excellent organisational skills, mention any tools or methods you use to stay organised. This could be anything from CRM systems to personal productivity hacks that help you manage multiple priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at VANRATH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Sales Administrator inside out. Familiarise yourself with sales support processes, order management, and customer retention strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing customer accounts and processing orders. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your skills align with their needs.
✨Demonstrate Your Organisational Skills
As a Senior Sales Administrator, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. You could even bring along a sample report or document you've created to showcase your attention to detail and organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for CRM/ERP systems, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.