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For Companies At a Glance
- Tasks: Manage customer accounts and oversee order processing in a fast-paced environment.
- Company: Join a leading organisation with a supportive team culture.
- Benefits: Competitive salary, flexitime, staff discounts, and free parking.
- Other info: Opportunity for ongoing development and career progression.
- Why this job: Play a key role in customer retention and account growth while developing your career.
- Qualifications: 2+ years in sales administration or account management with strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
About the Opportunity
VANRATH are delighted to be partnering with a leading organisation to recruit a Senior Sales Administrator to join their growing commercial team. This is an excellent opportunity for an organised, commercially minded, and customer-focused professional with experience in sales support, order processing, account management, and customer retention to play a key role within a fast-paced and supportive environment.
The Role
As a Senior Sales Administrator, you will be responsible for managing customer accounts, overseeing end-to-end order processing, and acting as a key point of contact for clients and internal teams. You will ensure orders are processed accurately and efficiently while maintaining strong customer relationships, supporting customer retention and renewals, and contributing to the wider commercial function.
Key Responsibilities
- Manage and maintain a portfolio of customer accounts, building strong and lasting relationships to support customer retention and long-term account growth.
- Process customer orders from initial enquiry through to fulfilment, ensuring accuracy and timely delivery.
- Act as the primary contact for customer queries, resolving issues efficiently and professionally to maintain high levels of customer satisfaction and retention.
- Coordinate with internal departments including sales, logistics, finance, and customer service to ensure smooth order management.
- Maintain accurate customer records, pricing information, and order documentation within CRM/ERP systems.
- Prepare reports on order status, account activity, sales performance metrics, and customer account trends.
- Support account growth by identifying opportunities for upselling, renewals, retention initiatives, and service improvements.
- Monitor stock availability and liaise with suppliers/customers regarding lead times and delivery schedules.
- Build strong client relationships to encourage repeat business and maximise account value.
The Ideal Candidate
- Minimum of 2 years' experience in a sales administration, order processing, account management, or customer retention role.
- Strong experience managing customer accounts and coordinating high-volume orders.
- Excellent organisational skills with strong attention to detail and accuracy.
- Confident communicator with strong relationship-building abilities.
- Proficient in CRM/ERP systems and Microsoft Office, particularly Excel.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Customer-focused with a proactive, solution-oriented mindset and an understanding of retention best practices.
What's on Offer
- Competitive base salary circa £35,000.
- Opportunity to work with a well-established and growing organisation.
- Supportive team environment with ongoing development opportunities.
- Comprehensive benefits package.
Interested? Interested in progressing your career within a commercial and customer-focused environment? Apply through the link provided or get in touch with the VANRATH team for a confidential discussion. Follow VANRATH on LinkedIn for career insights, new opportunities, market updates, and industry news.
Skills: Internal Sales, Sales Admin, Account Management, Retention.
Benefits: Flexitime, Staff discount, free parking.
Senior Sales Administrator employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Sales Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience in sales support and account management can shine through. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a supportive team like ours at StudySmarter.
We think you need these skills to ace Senior Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales administration, order processing, and customer retention experience to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this opportunity. Share specific examples of how you've built strong customer relationships and managed accounts effectively in the past.
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, mention any tools or methods you use to stay organised. We want to see how you manage multiple priorities in a fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at VANRATH
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Understand their sales processes and customer retention strategies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in sales administration and account management. Be ready to discuss how you've successfully managed customer accounts and processed orders efficiently, as this is key for the Senior Sales Administrator position.
✨Demonstrate Your Communication Skills
As a Senior Sales Administrator, you'll need to communicate effectively with clients and internal teams. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer retention and account growth. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals and values.