At a Glance
- Tasks: Provide hands-on IT support and lead a dynamic team in a tech-savvy environment.
- Company: Established tech business in Northern Ireland with a collaborative culture.
- Benefits: Hybrid working, competitive pay, and ongoing support throughout your contract.
- Other info: Initial 3-month contract with potential for extensions and career growth.
- Why this job: Make a real impact by solving technical issues and guiding your team.
- Qualifications: Strong IT support experience and a practical, no-ego attitude.
The predicted salary is between 27000 - 33000 £ per year.
Location: Antrim
Contract: Initial 3 months
Hours: M-F / 9-5
Working arrangement: Hybrid, approximately 2-3 days per week
I'm working with an established tech business in Northern Ireland that is looking to bring in an experienced Senior IT Support Engineer / Technical Lead on an initial 3-month contract. This is an opportunity for a hands-on IT professional who enjoys being involved in the technical detail while also providing guidance and direction to the wider IT support function. You'll be supporting users across the site, helping maintain day-to-day IT operations and ensuring technical issues are resolved efficiently.
The Senior IT Support Engineer / Technical Lead will take responsibility for providing experienced technical support across a varied IT environment, supporting both office-based and engineering users. Responsibilities are expected to include:
- Providing 2nd and 3rd line IT support, alongside occasional 1st line assistance.
- Acting as a senior technical point of contact for the IT support function.
- Helping coordinate and prioritise day-to-day support activities.
- Troubleshooting Microsoft 365 and wider Microsoft technologies.
- Supporting network connectivity and infrastructure issues.
- Managing device provisioning, configuration and deployment.
- Supporting laptops, desktops, mobiles and associated hardware.
- Assisting with technical escalations and more complex troubleshooting.
- Providing guidance and support to other IT team members.
- Working directly with users across both sites to resolve technical issues.
What we're looking for:
- Strong experience in an IT Support Engineer / Senior IT Support Engineer / Technical Lead position.
- Broad 1st-3rd line IT support knowledge.
- Good Microsoft 365 experience.
- Understanding of networking and infrastructure.
- Experience supporting hardware, devices and user environments.
- Someone comfortable working in an engineering or manufacturing environment.
- A practical, approachable individual who is happy to roll their sleeves up.
- Someone with a no-ego attitude who is willing to help wherever needed.
This is not an opportunity for someone who wants to sit back and simply delegate. We're looking for a technically capable Senior IT Support Engineer / Technical Lead who enjoys getting involved and making a difference.
Contract Details:
- Initial 3-month contract.
- M-F 9-5
- Based in Antrim
- Regular onsite presence required, with Tuesdays and Thursdays particularly important.
Skills: Microsoft 365, 1st-3rd Line Support, Networking, Windows, Technical Leadership, Hardware
Benefits: Work From Home
Senior IT Support Engineer / Technical Lead employer: VANRATH
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StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer / Technical Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VANRATH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VANRATH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VANRATH!
✨Direct Apply to VANRATH
Let's not forget to apply directly through the VANRATH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer / Technical Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VANRATH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VANRATH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VANRATH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
