At a Glance
- Tasks: Manage complex casework, assess complaints, and support investigations in a busy team.
- Company: Respected public sector organisation in Belfast with a collaborative culture.
- Benefits: Competitive salary, immediate start, and valuable public sector experience.
- Other info: Supportive environment with opportunities for professional growth.
- Why this job: Make a real impact by contributing to meaningful casework in the community.
- Qualifications: A-levels or equivalent, 2 years' admin experience, and strong communication skills.
The predicted salary is between 27897 - 28483 £ per year.
A respected public sector organisation in Belfast is seeking to appoint an experienced Senior Casework Officer on an interim basis. This is an excellent opportunity for a highly organised professional with strong administrative, case management and customer service experience to join a busy team responsible for assessing and managing complex casework. The successful candidate will play a key role in reviewing complaints and enquiries, gathering and assessing evidence, communicating decisions, maintaining accurate records and supporting investigative processes.
Key Responsibilities
- Assess incoming cases and determine eligibility against relevant legislative and procedural requirements.
- Review complex information and make evidence-based decisions within established timeframes.
- Obtain and analyse information from a range of stakeholders to support case assessments and investigations.
- Prepare detailed written correspondence and decision letters.
- Provide advice and assistance to members of the public and key stakeholders.
- Manage a varied caseload while meeting performance targets and service standards.
- Maintain accurate records using electronic case management systems.
- Produce reports and monitor data to support operational performance and quality standards.
- Support investigative teams with enquiries, meeting arrangements and administrative activities.
- Respond to telephone, email and written enquiries in a professional and timely manner.
- Contribute to continuous improvement initiatives and service development.
About You
- A-level qualifications (or equivalent).
- At least 2 years' administrative experience within a busy customer service environment.
- Experience using case management or case handling systems.
- Experience collating, monitoring and reporting on data.
- Previous experience preparing detailed written decisions, reports or correspondence.
- Excellent attention to detail and commitment to accuracy and confidentiality.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Ability to work effectively both independently and as part of a team.
Desirable
- Experience interpreting legislation, policy or regulatory guidance to inform decisions.
What's on Offer?
- Immediate start opportunity.
- Belfast City Centre location.
- Valuable public sector experience.
- Supportive and collaborative working environment.
- Opportunity to contribute to meaningful and impactful casework.
For more information, please contact Ethan Boylan today.
Senior Casework Officer (Belfast - Immediate) employer: VANRATH
Join a respected public sector organisation in the heart of Belfast, where you will be part of a supportive and collaborative team dedicated to making a meaningful impact through casework. With an immediate start opportunity, this role offers valuable experience in a dynamic environment, fostering professional growth and development while ensuring a commitment to accuracy and quality in service delivery.
