Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage scheduling and planning for housing projects, ensuring top-notch service and efficiency.
- Company: Join a leading Property Services Contractor with 50 years of experience.
- Benefits: Enjoy competitive salary, health perks, and opportunities for personal growth.
- Why this job: Make a real difference in social housing while developing your skills in a supportive environment.
- Qualifications: Experience in scheduling, customer service, and a knack for problem-solving.
- Other info: Dynamic team atmosphere with great career advancement potential.
The predicted salary is between 27000 - 28000 £ per year.
Are you looking for a Planning Administrator role? Interested in working for a leading Housing Contractor? VANRATH are recruiting a Planning Administrator to work for a well-respected Property Services Contractor, based in Mallusk, Northern Ireland.
Remuneration: £27,000 - £28,000 + package
Package Includes:
- Employee Perks & Discounts
- Life Assurance
- Industry leading health & wellbeing programme
- Healthcare Cash Plan
- Long service awards
- Great opportunities for learning & development
Client:
Our client is a well-respected Property Services Contractor that have been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.
Overview of Role:
Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
- To perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy
The Ideal Person:
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling / logistics
- Experience in customer service and customer excellence
- Experience operating within the construction industry with a focus toward housing maintenance
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
For further information on this vacancy, or any other Built Environment job in Belfast or wider Northern Ireland, please apply via the link below or contact Robert Apps for a confidential discussion.
Planning Administrator (Social Housing) employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Administrator (Social Housing)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Planning Administrator role.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in social housing. We want you to show off your knowledge and passion for the industry, so practice answering common interview questions related to planning and customer service.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe that a little courtesy can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you along the way. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Planning Administrator (Social Housing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning Administrator role. Highlight your experience in scheduling, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your IT Skills: Since the role requires proficiency in Microsoft Office, make sure to mention any specific software or tools you’re familiar with. We’re looking for someone who can hit the ground running, so don’t be shy about your tech skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at VanRath
✨Know Your Stuff
Make sure you understand the role of a Planning Administrator in social housing. Familiarise yourself with the key responsibilities, like scheduling and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your IT literacy and experience with Microsoft Office during the interview. Be ready to discuss specific examples of how you've used these skills in previous roles, especially in scheduling or logistics. This will demonstrate your capability to handle the job effectively.
✨Prepare for Customer Service Scenarios
Since this role involves dealing with tenants and resolving queries, think of examples from your past where you provided excellent customer service. Be prepared to discuss how you handled difficult situations and what steps you took to ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to handling unexpected challenges, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
