At a Glance
- Tasks: Manage tenancies and deliver a customer-focused housing service in your local area.
- Company: Join a respected public sector organisation tackling homelessness in Northern Ireland.
- Benefits: Earn £16.90 per hour with flexible working options for a great work-life balance.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Degree or equivalent experience in customer support, with strong communication skills.
The predicted salary is between 35000 - 40000 € per year.
VANRATH are delighted to be supporting a Public Sector employer who are actively seeking a Patch Manager to join their team in Fermanagh.
What's in it for you?
- £16.90 per hour
- Temp-Perm
- Flexible working options for a healthy work-life balance
- Excellent working environment
About your next employer
Our client is a respected public sector organisation committed to providing sustainable housing solutions and tackling homelessness across Northern Ireland.
About you
- Degree (Level 6) or equivalent and at least 1 year's experience in a customer support environment, or BTEC Higher Cert/Diploma (Level 5) in Housing and 1 year's experience, or Equivalent professional development and 3 years' relevant experience
- Proven background in delivering excellent customer service
- Ability to manage and prioritise a varied and demanding workload
- Strong communication and problem-solving skills, with confidence in handling challenging situations
- Full current driving licence or access to suitable transport
What you'll do
- Deliver a customer-focused housing management service within your allocated area ('patch')
- Manage tenancies from commencement through to termination, ensuring compliance and sustainability
- Support tenants to maintain their homes and resolve issues such as rent arrears, anti-social behaviour, or tenancy concerns
- Liaise with contractors and other agencies to ensure estates and properties are maintained to a high standard
- Promote community involvement and cohesion by engaging with residents, local partners, and support organisations
- Contribute to planned maintenance and redevelopment projects through consultation and coordination
- Maintain accurate records and documentation, ensuring all activity complies with organisational policy and governance frameworks
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.
Patch Manager - Fermanagh TLNT1_NI employer: VANRATH
Join a respected public sector organisation in Fermanagh that is dedicated to providing sustainable housing solutions and tackling homelessness across Northern Ireland. With a commitment to employee well-being, the company offers flexible working options for a healthy work-life balance, an excellent working environment, and opportunities for professional growth within a supportive team. This role not only allows you to make a meaningful impact in the community but also fosters a culture of collaboration and engagement with local partners and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Patch Manager - Fermanagh TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to people in the public sector or housing management on LinkedIn. A friendly chat can open doors and give you insights that might just land you that Patch Manager role.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission to tackle homelessness in Northern Ireland.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experience where you’ve handled challenging situations. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Patch Manager - Fermanagh TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patch Manager role. Highlight your experience in customer support and any relevant qualifications. We want to see how your background aligns with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing solutions and how you can contribute to our mission. Keep it concise but impactful, and don’t forget to mention your problem-solving skills.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and if you have examples of past experiences where you handled challenging situations, include them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at VANRATH
✨Know Your Stuff
Make sure you understand the role of a Patch Manager and the specific responsibilities it entails. Brush up on housing management principles, customer service best practices, and any relevant legislation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your ability to manage tenancies and resolve issues. Think about times when you've handled challenging situations or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Effectively
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would engage with tenants and collaborate with contractors. Remember, it's not just about what you say, but how you say it!
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This shows your interest in the role and helps you gauge if the organisation is the right fit for you. You might ask about their approach to community involvement or how they support staff in managing workloads.
