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- Tasks: Plan and schedule job orders, ensuring efficiency and top-notch customer service.
- Company: Join a leading Property Services Contractor with 50 years of experience.
- Benefits: Competitive salary, employee perks, health programmes, and learning opportunities.
- Why this job: Be the go-to person for scheduling and make a real difference in property services.
- Qualifications: IT savvy, customer service experience, and strong planning skills required.
- Other info: Dynamic team environment with great career growth potential.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you looking for a Planning Administrator role? Interested in working for a leading Housing Contractor? VANRATH is recruiting a Planning Administrator to work for a well-respected Property Services Contractor, based in Omagh, Northern Ireland.
Remuneration: ÂŁCompetitive + package
Package Includes:
- Employee Perks & Discounts
- Life Assurance
- Industry leading health & wellbeing programme
- Healthcare Cash Plan
- Long service awards
- Great opportunities for learning & development
Client: Our client is a well-respected Property Services Contractor that has been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.
Overview of Role: Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first‑class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaptation works.
- Schedule customer appointments and create events.
- Notify customers on planned arrival of workers.
- Assign jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability.
- Raise survey events on new COTs, Adaptations and Response jobs.
- Monitor progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators.
- Monitor required completion dates, ensuring they are met or extensions requested where required.
- Deal with queries and complaint resolution.
- Maintain standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross‑functional team environment.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI.
- Escalate issues promptly to management and help resolve problems in a timely fashion.
- Perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy.
The Ideal Person:
- IT literate, proficient in Microsoft Office.
- Previous experience of scheduling / logistics.
- Experience in customer service and customer excellence.
- Experience operating within the construction industry with a focus toward housing maintenance.
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross‑functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
- Good understanding of operating costs and productivity levels.
- Knowledge of construction and the skills of the team members.
- Good customer service/customer care skills.
- The ability to deal with the unexpected and good problem‑solving skills.
For further information on this opportunity, or any other position, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Scheduling Coordinator (Property Services) in Omagh employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator (Property Services) in Omagh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for scheduling roles. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your organisational skills! When you get an interview, be ready to discuss how you've managed schedules or dealt with unexpected changes in the past. Real-life examples will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the process. Let's get you that dream job!
We think you need these skills to ace Scheduling Coordinator (Property Services) in Omagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduling Coordinator role. Highlight your experience in scheduling, customer service, and any relevant IT skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle queries and resolve issues effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link!
How to prepare for a job interview at VanRath
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with the key tasks like scheduling appointments, managing job orders, and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with tenants and clients, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle queries and complaints effectively.
✨Demonstrate Your IT Proficiency
As the job requires proficiency in Microsoft Office and possibly other scheduling software, be ready to talk about your technical skills. If you have experience with specific tools or systems, mention them. You could even bring up how you've used technology to improve efficiency in past roles.
✨Prepare for Teamwork Questions
This position requires close collaboration with various stakeholders, so expect questions about teamwork. Prepare examples of how you've worked in cross-functional teams, managed workflows, or supported colleagues in achieving targets. Highlight your communication skills and ability to adapt under pressure.
