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- Tasks: Plan and schedule job orders for a leading housing contractor, ensuring efficiency and top-notch service.
- Company: Join a respected Property Services Contractor with 50 years of experience in the industry.
- Benefits: Enjoy competitive pay, employee perks, health programmes, and opportunities for learning and development.
- Why this job: Make a real difference in social housing while developing your skills in a supportive environment.
- Qualifications: IT savvy, customer service experience, and strong planning skills are essential.
- Other info: Dynamic team atmosphere with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Job Reference: RAP191125
Rate: £Competitive + package
Location: Omagh, Northern Ireland
Are you looking for a Planning Administrator role? Interested in working for a leading Housing Contractor? VANRATH are recruiting a Planning Administrator to work for a well-respected Property Services Contractor, based in Omagh, Northern Ireland.
Remuneration: £Competitive + package
Package Includes:
- Employee Perks & Discounts
- Life Assurance
- Industry leading health & wellbeing programme
- Healthcare Cash Plan
- Long service awards
- Great opportunities for learning & development
Client: Our client is a well-respected Property Services Contractor that has been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.
Overview of Role: Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaptation works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication while considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptations and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are met, or extension requested where required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets
- Support other planning areas when required as part of a cross-functional team environment
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
- To perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy
The Ideal Person:
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/logistics
- Experience in customer service and customer excellence
- Experience operating within the construction industry with a focus toward housing maintenance
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
- Good understanding of operating costs and productivity levels
- Knowledge of construction and the skills of the team members
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills
For further information on this vacancy, or any other Built Environment job in Belfast or wider Northern Ireland, please apply via the link below or contact Robert Apps for a confidential discussion.
Planning Administrator (Social Housing) in Omagh employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Administrator (Social Housing) in Omagh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their needs, especially in planning and customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in scheduling and logistics, as well as your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Planning Administrator (Social Housing) in Omagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning Administrator role. Highlight your experience in scheduling, customer service, and any relevant IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about social housing and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and resolve issues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at VanRath
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Planning Administrator in social housing. Familiarise yourself with scheduling, customer service, and the specific needs of the construction industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since the job requires proficiency in Microsoft Office and other IT tools, be prepared to discuss your experience with these applications. Bring examples of how you've used technology to improve efficiency or solve problems in previous roles. This will demonstrate your capability to handle the technical aspects of the job.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in this role, think of specific examples where you've successfully managed client relationships or resolved complaints. Practising these scenarios will help you articulate your approach to customer care during the interview, showcasing your problem-solving skills.
✨Demonstrate Teamwork and Communication
As the role involves liaising with various stakeholders, be ready to discuss your experience working in teams. Highlight instances where your communication skills helped achieve a common goal or resolve an issue. This will illustrate your ability to collaborate effectively in a cross-functional environment.
