Facilities Helpdesk Co-Ordinator in Newtownards

An established family-run business with over four decades of industry experience is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. This is an exciting opportunity to play a vital role in delivering high-quality maintenance services across Northern Ireland, Ireland, and the wider UK. Salary £28,000-£32,000, DOE Opportunities for professional development within a growing family business Supportive team environment with a focus on collaboration and expertise About your next employer: This company specialises in providing innovative smoke ventilation solutions and comprehensive facilities management services. As a leading specialist in their sector, they serve a diverse range of clients, managing their systems from design and installation to ongoing maintenance and compliance, with a dedicated team committed to quality and safety. About you: Minimum of three years' experience in helpdesk, scheduling, or coordination within Facilities Management or a similar environment Strong organisational and multitasking skills with superb attention to detail Excellent communication skills, both written and verbal Adept at using Microsoft Office, especially Excel; familiarity with CAFM/CMMS systems is advantageous Proactive problem solver with the ability to manage competing priorities effectively What you'll do: Oversee the daily operation of the helpdesk, ensuring all maintenance requests are logged, tracked, and completed efficiently Coordinate engineers' schedules, optimising resource allocation based on priority, location, and skill set Support the planning and scheduling of Planned Preventative Maintenance visits, ensuring compliance and timely execution Review job reports, prepare quotations for additional work, and follow up with clients to secure approval Generate reports on job performance, SLA adherence, and backlog to support operational decision-making For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today. Follow VANRATH on LinkedIn for expert career advice, the latest jobs, industry news and much more VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy. Skills: Facilities Management Helpdesk Coordinator CAFM Engineer Scheduling Planned Preventative Maintenance PPM Reactive Maintenance Benefits: DOE Benefits ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15