At a Glance
- Tasks: Provide advanced technical support and implement tailored technology solutions for enterprise customers.
- Company: Leading technology services organisation with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Join a growing team and make a real impact in the tech world.
- Qualifications: 5+ years in IT support, strong Microsoft 365 and security knowledge.
The predicted salary is between 50000 - 55000 £ per year.
A leading technology services organisation is seeking an experienced Senior Support Engineer to join their expanding Belfast team. This is an excellent opportunity for a skilled IT professional to support enterprise customers, deliver modern workplace solutions, and play a key role in maintaining secure and reliable technology environments. The role will initially be offered on a temporary contract, with strong potential for extension and permanent opportunities as the business continues to grow its Belfast operations.
As a Senior Support Engineer, you will provide advanced technical support across Microsoft-based environments, working closely with customers and internal teams to resolve complex issues, implement solutions, and improve the overall user technology experience. You will take ownership of escalations, system deployments, security platforms, and technical improvements while ensuring high levels of customer satisfaction and service delivery.
Key Responsibilities
- Work with clients to understand technical requirements and provide tailored technology solutions
- Deliver advanced support across desktop, endpoint, and workplace technologies
- Support the implementation, configuration, and management of email and web security platforms
- Troubleshoot complex technical issues and complete Root Cause Analysis (RCA)
- Analyse email security incidents, phishing attempts, and web filtering issues
- Manage and resolve incidents through a ticketing system, ensuring accurate updates and documentation
- Lead technical deployments independently and alongside wider engineering teams
- Create technical documentation, knowledge articles, and support processes
- Provide guidance and knowledge sharing to junior engineers
Key Skills & Experience
- Strong experience supporting enterprise IT environments
- Ability to troubleshoot complex issues independently from identification through to resolution
- Advanced desktop and endpoint support experience
- Experience supporting Microsoft cloud and workplace technologies
- Strong understanding of security principles and endpoint protection
- Excellent written and verbal communication skills
- Comfortable working directly with customers, vendors, and internal stakeholders
Technical Requirements
- Minimum 5 years' experience within IT support, ideally in an MSP or enterprise environment
- Strong Microsoft 365 experience including administration, security, deployment, and migration
- Understanding of Azure infrastructure, security, and optimisation
- Experience with Intune MDM including device enrolment and policy management
- Knowledge of SharePoint administration and migration approaches
- Understanding of email authentication technologies including SPF, DKIM, and DMARC
- Experience with endpoint management, patching, software deployment, and modern device provisioning
For further information on this Senior Support Engineer role, or any other IT opportunities across Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
Senior Support Engineer in Newtownabbey employer: VANRATH
Join a forward-thinking manufacturer in the Derry area as a Maintenance Technician, where you'll enjoy a stable dayshift role with an early finish every Friday. Our supportive team environment fosters professional growth, offering excellent training and development opportunities, ensuring you can advance your career while contributing to continuous improvement projects in a modern manufacturing facility.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Newtownabbey
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at VANRATH that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Support Engineer in Newtownabbey
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at VANRATH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at VANRATH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at VANRATH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at VANRATH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at VANRATH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at VANRATH.
