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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage relationships with customers.
- Company: Join a well-established car dealership in Northern Ireland.
- Benefits: Negotiable salary, bonus, 33 holidays, and great progression opportunities.
- Why this job: Be part of a team that values customer care and offers career growth.
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
VANRATH have partnered with one of Northern Ireland's most established car dealerships. The organisation is recruiting a Service Advisor position. This is a fantastic opportunity for any Motor Industry experienced individual or relevant experienced individual to join a longstanding company that offers many routes for progression.
Permanent role.
Place of work: Mallusk (Newtownabbey)
Salary: Negotiable (Dependent on experience) + Bonus + Fantastic benefits (33 Holidays) + Progression Opportunities
Responsibilities:
- Drive the standard in customer care with the diverse customer base.
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of products and services.
The Ideal Candidate:
- Experience in similar role or relatable experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Customer Service Advisor - Mallusk in Newtownabbey employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Mallusk in Newtownabbey
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you can highlight your experience in handling complaints and delivering exceptional service. We want to be ready to impress!
✨Tip Number 3
Dress the part! First impressions matter, so make sure we look professional and approachable. A smart appearance can set the tone for a positive interaction.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in showing our appreciation and keeping us on their radar. Plus, it’s a great chance to reiterate our enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor - Mallusk in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in the motor industry or customer service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer care and how you can contribute to the dealership’s success.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you improve customer satisfaction scores or handle a high volume of complaints? Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at VanRath
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in the motor industry. Be ready to discuss how you've handled customer complaints or difficult situations in the past, as this will show your ability to manage relationships effectively.
✨Research the Dealership
Take some time to learn about the car dealership you're interviewing with. Understand their values, the range of products and services they offer, and any recent news. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your previous experience where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and skills in a conversational manner.
