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For Companies At a Glance
- Tasks: Support customers through phone, email, and live chat while solving their queries.
- Company: Join a leading Furnishing/Fashion company with a stellar reputation.
- Benefits: Earn £28,000 plus amazing holiday allowance and additional perks.
- Why this job: Make a real difference by providing top-tier customer support in a vibrant team.
- Qualifications: 1+ years in customer service and a passion for helping others.
- Other info: Enjoy a fantastic work environment with great progression opportunities.
The predicted salary is between 24000 - 32000 £ per year.
VANRATH are delighted to be assisting a leading Furnishing / Fashion company with the recruitment of a Customer Service Advisor. This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm. This is a Permanent position. This company has an excellent reputation. Salary £28,000 + Amazing Holiday allowance + other Additional Benefits + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities.
Key Responsibilities
- Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between.
- Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for.
- Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions.
- Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented.
- Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort.
The Ideal Person
- 1+ years' experience in customer service or a similar customer-facing role.
- A genuine passion for helping others and providing top-tier support.
- Calm, confident communication - even when things get a little hectic.
- Strong organisational skills and confidence using computer systems.
- A proactive attitude and a team player mentality.
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Customer Service Specialist (Newry - Top Company) employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Newry - Top Company)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about helping customers, make sure you can express yourself clearly and confidently, whether it’s over the phone or in person.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join us!
We think you need these skills to ace Customer Service Specialist (Newry - Top Company)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Specialist role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to our fantastic team. Keep it friendly and professional, and don’t forget to mention why you want to work with us!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your calm and confident communication style. Whether it's in your CV or cover letter, let us see how you handle customer queries and solve problems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team in Newry!
How to prepare for a job interview at VanRath
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, culture, and recent news. This will not only help you understand what they stand for but also allow you to tailor your answers to show how you fit into their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you made customers feel valued and cared for.
✨Practice Calm Communication
Since the role requires calm and confident communication, practice answering common interview questions out loud. This will help you articulate your thoughts clearly, even if the conversation gets a bit hectic.
✨Bring Positive Energy
Remember, they’re looking for someone who can add to their team culture. Be enthusiastic about the role and express your passion for helping others. A positive attitude can go a long way in making a great impression!
