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For Companies At a Glance
- Tasks: Support customers with queries via phone, email, and live chat.
- Company: Join a leading premium furnishing company with a stellar reputation.
- Benefits: Enjoy a competitive salary, amazing holiday allowance, and fantastic work perks.
- Why this job: Make a real difference by providing top-tier support and solving customer issues.
- Qualifications: 1+ years in customer service and a passion for helping others.
- Other info: Dynamic team environment with great progression opportunities.
The predicted salary is between 24000 - 32000 £ per year.
VANRATH are delighted to be assisting a leading Furnishing / Fashion company with the recruitment of a Customer Service Advisor. This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm. This is a Permanent position. This company has an excellent reputation. Salary £28,000 + Amazing Holiday allowance + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities.
Key Responsibilities
- Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between.
- Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for.
- Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions.
- Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented.
- Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort.
The Ideal Person
- 1+ years' experience in customer service or a similar customer-facing role.
- A genuine passion for helping others and providing top-tier support.
- Calm, confident communication - even when things get a little hectic.
- Strong organisational skills and confidence using computer systems.
- A proactive attitude and a team player mentality.
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Customer Service Advisor - Premium Furnishing Company in Newry employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Premium Furnishing Company in Newry
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, email, and live chat, it’s crucial to sound calm and confident. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a negative situation into a positive one for a customer. This will demonstrate your proactive attitude and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Premium Furnishing Company in Newry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for helping others and how you can bring energy and positivity to our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves responding to queries via phone, email, and live chat, make sure your written application showcases your calm and confident communication style. We want to see how you handle customer interactions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VanRath
✨Know the Company Inside Out
Before your interview, take some time to research the furnishing company. Understand their products, values, and what sets them apart in the market. This knowledge will not only impress the interviewer but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Calm Communication
Since the role requires calm and confident communication, practice answering common interview questions out loud. You could even do a mock interview with a friend. This will help you articulate your thoughts clearly, especially when discussing how you handle stressful situations.
✨Bring Positive Energy
Remember, the company values a positive team culture. During the interview, let your enthusiasm shine through. Smile, maintain good eye contact, and express your genuine passion for helping others. This will show that you’re not just a fit for the role, but also for the team.
