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- Tasks: Be the go-to person for customer queries and manage repair requests efficiently.
- Company: Join a leading facilities management organisation with a strong focus on customer service.
- Benefits: Enjoy a stable 12-month contract with a Monday to Friday schedule.
- Why this job: Make a real difference by delivering top-notch customer service in a dynamic environment.
- Qualifications: Experience in scheduling or logistics, plus strong communication and IT skills.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 24000 - 32000 £ per year.
VANRATH are delighted to be assisting our major client, a large customer-focused organisation with the recruitment of a Customer Success Administrator to join their team based in Magherafelt.
What’s in it for you?
- 12-month maternity cover contract
- Monday to Friday, 8am-5pm
- Office-based role in Castledawson
About your next employer
You’ll be joining a well-established facilities management organisation delivering integrated building services across both public and private sector contracts.
About you
- Previous experience in scheduling, planning, or logistics
- Strong customer service and customer care experience
- IT literate with good Microsoft Office skills
- Excellent organisational and planning abilities
- Strong communication skills with the ability to manage client relationships
- Able to work accurately under pressure and meet deadlines
- Comfortable working independently and as part of a cross-functional team
- Desirable: experience within housing maintenance or construction environments
- Desirable: Degree or HND in a related discipline
What you’ll do
- Act as the first point of contact for customer queries and repair requests
- Deliver a professional, high-quality customer service experience
- Triage and assign repair jobs to the relevant teams or subcontractors
- Monitor job progress, update systems, and ensure target dates are met
- Keep customers informed and elevate issues where required
- Liaise regularly with internal stakeholders to provide accurate updates
- Maintain records, complete job closures, and support KPI performance
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.
Planner - 28k in Magherafelt employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner - 28k in Magherafelt
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Planner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and planning. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed schedules or logistics in previous roles. This will demonstrate your ability to handle the responsibilities of the Planner position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can deliver top-notch customer service.
We think you need these skills to ace Planner - 28k in Magherafelt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling, planning, or logistics. We want to see how your skills match the role, so don’t be shy about showcasing your customer service experience and IT literacy!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Success Administrator role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through your writing style or how you present your experiences, let us see your ability to manage client relationships effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at VanRath
✨Know Your Stuff
Make sure you brush up on your scheduling, planning, and logistics knowledge. Familiarise yourself with the specific tools and software that the company uses, especially Microsoft Office, as you'll need to demonstrate your IT skills during the interview.
✨Customer Service is Key
Since this role is all about customer success, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will show your potential employer that you can deliver a high-quality experience.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks, especially under pressure. You might want to bring along a few examples of how you've successfully handled multiple responsibilities at once, as this will highlight your organisational abilities.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to explain how you've effectively managed client relationships in the past. This will help you stand out as a candidate who can liaise well with both customers and internal teams.
