At a Glance
- Tasks: Lead a dynamic team in a fast-paced network operations environment.
- Company: Join a high-performing team in Newtownabbey with a focus on customer service.
- Benefits: Competitive salary up to £48,000, pension, annual leave, and free parking.
- Other info: Enjoy a 24/7 shift pattern with opportunities for training and career growth.
- Why this job: Make a real impact by ensuring high service standards and operational stability.
- Qualifications: Experience in leading technical teams and managing major incidents required.
The predicted salary is between 48000 - 48000 £ per year.
Our client is seeking an experienced Network Operations Team Lead to join a high-performing 24/7 operations environment based in Newtownabbey. This is an excellent opportunity for a customer-focused operational leader who thrives in fast-paced environments and can confidently oversee live service operations, support NOC engineers, and lead communication during major incidents.
The successful Network Operations Team Lead will play a critical role in maintaining operational stability, ensuring high service standards, and acting as the central escalation point across live service activity.
The Role
As a Network Operations Team Lead, you will provide frontline operational leadership across a busy service environment, ensuring customers receive a consistently high-quality experience while maintaining visibility of live operations across the shift. This role is heavily focused on service management and operational oversight rather than hands-on technical troubleshooting. You will monitor live service performance, oversee NOC activity, identify and manage major incidents, coordinate stakeholders, and ensure effective communication throughout incident lifecycles. You'll also support team development, drive operational standards, and contribute to continuous service improvement initiatives.
Shift Pattern
This role operates on a 24/7 rota: 4 days on / 4 days off. Two weeks working 7:00am - 7:00pm and two weeks working 7:00pm - 7:00am.
Key Responsibilities
- Act as the primary escalation point for operational and customer-impacting incidents.
- Oversee live service activity and support NOC engineers throughout the shift.
- Identify, manage, and coordinate major incidents to minimise customer impact.
- Lead structured incident calls and provide clear stakeholder communications.
- Ensure SLA adherence and high standards of customer updates throughout incidents.
- Coordinate effectively with third-party suppliers, internal teams, and field engineers.
- Support root cause analysis and ongoing service improvement initiatives.
Shift Leadership
- Lead and support operational teams during live service delivery.
- Maintain visibility across shift activity and allocate workload effectively.
- Provide real-time coaching and guidance to engineers and analysts.
- Ensure detailed and effective shift handovers.
- Promote a culture of accountability, collaboration, and customer focus.
Continuous Improvement
- Identify opportunities to improve monitoring, processes, and operational workflows.
- Support service governance and operational reporting activities.
- Contribute to improvements in incident management and service delivery standards.
About You
To be successful in this Network Operations Team Lead role, you will have:
- Experience leading operational or service-focused technical teams.
- Strong major incident management and stakeholder coordination experience.
- Excellent communication and customer engagement skills.
- Experience operating within SLA-driven and ITIL-aligned environments.
- The ability to remain calm and organised during high-pressure situations.
- Strong operational awareness and decision-making capability.
- Eligibility for Security Clearance.
What's on Offer
- Salary up to £48,000.
- Benefits including pension, annual leave etc.
- Free parking.
- Training/certifications/apprenticeships.
If you're an experienced Network Operations Team Lead looking for a role with real operational impact, we'd love to hear from you.
Network Operations Team Lead in Lisburn employer: VANRATH
Join a dynamic and supportive team as a Network Operations Team Lead in Newtownabbey, where you will enjoy a competitive salary of up to £48,000 along with excellent benefits such as pension contributions and free parking. Our company fosters a collaborative work culture that prioritises employee growth through training and certifications, ensuring you have the tools to excel in your role while making a meaningful impact on service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Team Lead in Lisburn
✨Tip Number 1
Network Operations Team Lead roles are all about showcasing your leadership skills. When you get the chance to chat with potential employers, make sure to highlight your experience in managing teams and handling major incidents. We want to see how you've kept things running smoothly under pressure!
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to your connections in the industry or join relevant groups online. We often find that personal recommendations can give you a leg up when applying for roles like this one. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for those interviews by brushing up on your incident management strategies. We suggest having specific examples ready that demonstrate your ability to lead during crises and communicate effectively with stakeholders. This will show you're not just a leader, but a proactive problem-solver!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team and making an impact in the Network Operations space.
We think you need these skills to ace Network Operations Team Lead in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant incident management skills to show us you're the right fit for the Network Operations Team Lead role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams or managed incidents in the past, and how that aligns with our focus on high service standards and operational stability.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey information clearly. Whether it’s in your CV or cover letter, demonstrate how you've effectively communicated during major incidents or with stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at VANRATH
✨Know Your Stuff
Make sure you brush up on your knowledge of network operations and incident management. Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in past roles. This will show that you’re not just a leader, but someone who understands the technical side of things too.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through high-pressure situations. Think about specific incidents where you coordinated stakeholders or improved service delivery. Being able to articulate these experiences will demonstrate your capability as a Network Operations Team Lead.
✨Communicate Clearly
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing complex topics in an easy-to-understand way.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in network operations or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
