At a Glance
- Tasks: Manage order administration and documentation for a fast-growing division.
- Company: Established Belfast business with a focus on customer service excellence.
- Benefits: Competitive salary, hybrid working, pension scheme, and health cash plan.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Join a dynamic team and develop your skills in export logistics.
- Qualifications: Minimum two years' experience in the export industry and strong communication skills.
VANRATH is working with a well established Belfast business on the appointment of a Customer Service Administrator within a fast growing division of the company. Reporting to the Customer Service Supervisor and Excellence Manager, you will sit at the centre of the order process, handling order administration, producing shipping documentation across all payment terms for multi modal shipments and dealing with both internal departments and external customers. Registration dossiers form a key part of the role, so accuracy and paperwork of the highest standard are essential. This will suit a self motivated administrator looking for a fresh challenge with genuine scope to develop.
The Role
- Create all order administration and documentation to a professional standard, from receipt of order through to payment
- Become the in house expert on producing paperwork for Letters of Credit
- Complete registration dossiers and the tasks that go with compiling them
- Ensure company compliance with tariff codes, import duties and the documentation required for target markets
- Manage shipments from loading through to unloading as part of the team, keeping risk and cost to a minimum
- Liaise with internal departments and customers so all business requirements are met to a high level
- Maintain and record monthly KPI data for the order and registration admin function
- Contribute to the ongoing development of export logistics and administration processes as the business grows
- Deliver best in class standards and promote a culture of excellence in a fast moving environment
The Ideal Candidate
- Minimum two years' experience within the export industry
- Good working knowledge of international trade documents such as Certificates of Origin and EUR1s
- Excellent written and verbal communication, with the ability to deal with people at all levels
- Strong organisational and time management skills, comfortable prioritising and working under pressure
- Exceptional customer service skills
- Strong interpersonal skills and a highly motivated approach
- Good IT skills across standard Microsoft packages
- Right to work in the UK
Desirable
- Third level qualification or courses taken in international transport or logistics
- Experience within the agri feed industry
- Knowledge of registration processes and the documentation involved in registration dossiers
- A second language
Package and Benefits
- Competitive salary
- Belfast based, hybrid working on an 80% onsite model, offered in line with training and performance
- 37.5 hour week
- Company matched pension scheme
- Life assurance at three times basic salary
- Medicash health cash plan and employee assistance programme, plus Medicash rewards
- Training and development opportunities
- Refer a friend scheme
Customer Service Admin in Lisburn employer: VANRATH
Join a forward-thinking manufacturer in the Derry area as a Maintenance Technician, where you'll enjoy a stable dayshift role with an early finish every Friday. Our supportive team environment fosters professional growth, offering excellent training and development opportunities, ensuring you can advance your career while contributing to continuous improvement projects in a modern manufacturing facility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VANRATH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VANRATH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Admin in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VANRATH:Your cover letter is your chance to shine! Tell us why you want to work at VANRATH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VANRATH!
How to prepare for a job interview at VANRATH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
