At a Glance
- Tasks: Build strong client partnerships and deliver exceptional customer experiences.
- Company: Join a growing tech solutions provider with a focus on customer satisfaction.
- Benefits: Earn £30,000-£35,000 plus uncapped commission, private healthcare, and training opportunities.
- Other info: Dynamic role with opportunities for career development and account growth.
- Why this job: Make a real impact on client relationships and business growth in a supportive environment.
- Qualifications: Experience in client relationship management and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Build strong client partnerships with a growing technology solutions provider. Are you passionate about building long-lasting client relationships and delivering exceptional customer experiences? We're looking for a proactive Client Relationship Manager to join a growing technology business where customer satisfaction, retention and account development are at the core of success.
In this role, you'll become the trusted advisor for an established portfolio of business clients, ensuring they receive outstanding service, maximise the value of their solutions, and benefit from ongoing support as their business evolves. You'll work collaboratively with internal teams to strengthen customer relationships while identifying opportunities to introduce additional products and services that add genuine value.
Salary & Benefits
- £30,000-£35,000 basic salary
- Uncapped commission and performance incentives
- 20 days annual leave, increasing to 25 days with service, plus bank holidays
- Company pension scheme
- Private healthcare
- Supportive, collaborative working environment
- Opportunities for ongoing training and career development
About the Company
Our client is a well-established provider of business technology and communications solutions, helping organisations improve connectivity, collaboration and operational efficiency through tailored telecommunications, mobile and IT services. With a strong reputation for customer service and long-term partnerships, they are continuing to grow and are looking for a Client Relationship Manager to nurture existing client relationships, improve customer retention and support continued commercial growth.
The Role
As Client Relationship Manager, you'll take ownership of an established portfolio of business customers, acting as their primary point of contact and ensuring they receive a consistently high level of service. You'll develop a thorough understanding of each client's business, proactively identifying opportunities to improve their experience, resolve challenges and recommend solutions that support their future objectives. Working closely with Sales, Customer Support and Technical teams, you'll help deliver an exceptional customer journey while contributing to business growth through account development and client retention.
Key Responsibilities
- Manage and develop a portfolio of existing business clients.
- Build trusted, long-term relationships through regular communication and account reviews.
- Understand customers' business objectives and recommend solutions that support their ongoing needs.
- Proactively identify opportunities to introduce additional products and services that add value.
- Coordinate contract renewals and retention activities to maximise customer loyalty.
- Resolve customer queries efficiently, working closely with internal teams to ensure excellent service delivery.
- Prepare quotations, proposals and commercial documentation where required.
- Maintain accurate customer records and pipeline activity within the CRM system.
- Monitor customer satisfaction, account performance and retention metrics.
- Work collaboratively across departments to deliver a seamless customer experience.
About You
Essential
- Previous experience in Client Relationship Management, Account Management, Customer Success or a similar customer-facing commercial role.
- Excellent relationship-building and communication skills.
- A customer-first approach with a genuine passion for delivering exceptional service.
- Strong commercial awareness with the ability to recognise opportunities for account growth.
- Well organised with excellent attention to detail and time management skills.
- Confident managing multiple client relationships simultaneously.
- Experience using CRM systems and Microsoft Office.
Desirable
- Experience within telecommunications, IT services or managed technology solutions.
- Experience managing contract renewals and customer retention initiatives.
- Knowledge of B2B sales or consultative account management.
Why Apply?
This is an excellent opportunity to join a growing, customer-focused organisation where you'll have the autonomy to build meaningful client relationships while making a real impact on customer satisfaction and business growth. If you enjoy working closely with clients, solving problems and helping businesses get the most from their technology solutions, we'd love to hear from you. Apply today or contact us for a confidential discussion.
Client Relationship Manager - Telecom in Lisburn employer: VANRATH
Join a dynamic technology solutions provider that prioritises customer satisfaction and fosters a supportive, collaborative work environment. With competitive salaries, uncapped commission, and opportunities for ongoing training and career development, this company is dedicated to nurturing talent and building strong client partnerships. Located in a thriving sector, you'll have the chance to make a meaningful impact on client relationships and business growth while enjoying a generous benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager - Telecom in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VANRATH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VANRATH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager - Telecom in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VANRATH:Your cover letter is your chance to shine! Tell us why you want to work at VANRATH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VANRATH!
How to prepare for a job interview at VANRATH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
