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For Companies At a Glance
- Tasks: Lead and mentor a dynamic IT support team while ensuring top-notch service delivery.
- Company: Reputable tech and communications provider with a focus on innovation and reliability.
- Benefits: Competitive salary, performance bonuses, private healthcare, and generous annual leave.
- Why this job: Step up your career by combining technical skills with leadership in a fast-paced environment.
- Qualifications: Experience in IT support, strong networking knowledge, and a proactive mindset.
- Other info: Join a collaborative team that values work-life balance and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
My client is a well-established technology and communications provider that has built a strong reputation for delivering innovative IT and telecoms solutions across Northern Ireland and beyond. With a focus on reliability, service quality, and long-term partnerships, they continue to grow their presence in the managed services space.
They are now seeking an IT Support Team Lead – an ambitious and technically capable professional who can oversee a small but growing support team, ensuring excellence in service delivery, security, and customer satisfaction.
This is a great opportunity for someone ready to take the next step in their career – combining hands‑on technical expertise with the chance to develop leadership experience within a fast‑moving, customer‑focused environment.
Key Responsibilities
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Lead and mentor a team of IT Support Engineers, ensuring high performance and a strong customer service culture.
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Oversee daily service delivery across both support and installation projects, ensuring SLAs are met or exceeded.
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Maintain and strengthen cybersecurity standards in line with internal policies and ISO27001 best practice.
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Manage and troubleshoot network infrastructure, firewalls, VPNs, and endpoint devices across customer environments.
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Administer and support Microsoft 365, Active Directory, Exchange, and Windows Server platforms.
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Ensure effective use of RMM tools (such as ConnectWise Command) to monitor, patch, and manage client systems.
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Collaborate with internal teams and vendors to resolve complex issues and deliver system improvements.
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Contribute to the development of the IT services function – improving processes, documentation, and customer engagement.
Technical Skills & Experience
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Proven experience supporting and administering IT infrastructure in a managed service or multi‑site environment.
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Strong understanding of networking (LAN/WAN, IP, VLANs) and firewall technologies (Fortinet preferred).
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Knowledge of endpoint security, mobile device management, and email protection tools (e.g. Barracuda).
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Working experience with virtualisation (VMware or Citrix), SQL, SharePoint, and storage technologies (SAN/NAS).
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Good grasp of Microsoft 365 administration, including security, compliance, and user provisioning.
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Experience maintaining compliance with ISO27001 or similar information security standards.
Desirable:
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Fortinet certification or hands‑on firewall configuration experience.
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Windows Server 2016+ administration.
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Prior experience managing or mentoring junior engineers.
About You
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Technically strong with a proactive, solutions‑focused mindset.
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Driven and ambitious – looking to take ownership of a team and help shape its direction.
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Confident communicator with strong customer service values.
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Organised, collaborative, and comfortable working in a dynamic, growing business.
What\’s on Offer
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Competitive salary up to £50,000.
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Annual performance bonus.
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Private healthcare and company pension scheme.
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25 days\’ annual leave plus statutory holidays (35 total).
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Excellent work‑life balance in a collaborative, supportive team environment.
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IT Support Team Lead employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or online webinars related to IT support and leadership. Connecting with others in the field can open doors and lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your technical expertise. This not only boosts your portfolio but also demonstrates your passion for IT support and leadership.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to IT support leadership. We recommend role-playing with a friend or using mock interview platforms to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Team Lead role. Highlight your technical expertise and any leadership experience you've had, as we want to see how you can contribute to our growing team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values. Be sure to mention your customer service ethos and any relevant achievements.
Showcase Your Technical Skills: In your application, don’t shy away from detailing your technical skills. We’re looking for someone who knows their way around networking, cybersecurity, and Microsoft 365, so make sure these are front and centre!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VanRath
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around networking, firewalls, and Microsoft 365. Be ready to discuss your hands-on experience with these technologies, as well as any relevant certifications you might have.
✨Showcase Your Leadership Skills
Since this role involves leading a team, think about examples from your past where you've successfully mentored or managed others. Prepare to share how you foster a strong customer service culture and ensure high performance within a team.
✨Understand the Company’s Values
Research the company’s reputation for reliability and service quality. Be prepared to discuss how your personal values align with theirs, particularly in terms of customer satisfaction and long-term partnerships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of specific challenges you've faced in IT support and how you resolved them, especially regarding cybersecurity and compliance with standards like ISO27001.
