At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues for users.
- Company: Established tech business in Northern Ireland with a collaborative culture.
- Benefits: Hybrid working, competitive pay, and opportunities for career growth.
- Other info: Dynamic role with a mix of remote and onsite work.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Antrim
Contract: Initial 3 months
Hours: M-F / 9-5
Working arrangement: Hybrid, approximately 2-3 days per week onsite
I'm working with an established tech business in Northern Ireland that is looking to recruit an experienced IT Support / Deskside Engineer on an initial 3-month contract. This is a great opportunity for a hands-on IT support professional who enjoys helping users, troubleshooting technical issues and working across a varied IT environment. You'll be supporting employees across the site, providing a mixture of deskside, service desk and general IT support. Importantly, this isn't a traditional call-centre service desk role. Support is delivered through tickets, chat and face-to-face interaction with users.
The Role - IT Support / Deskside Engineer
As an IT Support / Deskside Engineer, you'll provide day-to-day technical support across a broad range of IT systems, hardware and user issues. Responsibilities are expected to include:
- Providing 1st and 2nd line IT support.
- Troubleshooting hardware, software and connectivity issues.
- Supporting Microsoft 365 and associated applications.
- Setting up, configuring and deploying laptops and desktops.
- Supporting mobile devices and user equipment.
- Assisting with network connectivity and general infrastructure issues.
- Managing user accounts, access and permissions.
- Responding to support requests through tickets and chat.
- Providing face-to-face support to employees across both sites.
- Escalating more complex technical issues where required.
- Helping maintain a positive and responsive IT support service.
What we're looking for
- Previous experience in an IT Support Engineer / Service Desk Engineer / Deskside Support role.
- Good 1st and 2nd line troubleshooting experience.
- Microsoft 365 knowledge.
- Experience supporting Windows devices and end users.
- Understanding of networking and connectivity.
- Experience with laptops, desktops, mobiles and device provisioning.
- A strong customer service approach.
- Someone practical, approachable and willing to get involved.
- You'll ideally be someone who enjoys being an all-rounder, isn't afraid to get stuck in and is happy to help outside their immediate job description when required.
- Experience supporting engineering, manufacturing or multi-site environments would be beneficial.
Contract Details
- Initial 3-month contract.
- M-F / 9-5
- Based in Antrim
- Regular onsite presence required, with Tuesdays and Thursdays particularly important.
Skills: 1st-2nd Line Support, Microsoft 365, Windows 10/11, Deskside Support, Hardware, Active Directory
Benefits: Work From Home
IT Support / Deskside Engineer employer: VANRATH
As a Business Development Manager with our esteemed electrical wholesale client, you will thrive in a dynamic work culture that prioritises employee growth and development. With a competitive salary package, including bonuses and a company car, you will enjoy the flexibility of a field-based role while building meaningful relationships with customers in the Enniskillen area. Join a market leader that values innovation and offers exceptional career advancement opportunities in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / Deskside Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VANRATH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VANRATH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VANRATH!
✨Direct Apply to VANRATH
Let's not forget to apply directly through the VANRATH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support / Deskside Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VANRATH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VANRATH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VANRATH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
