IT Support Analyst (25-35k pa DOE) Belfast - hybrid (2 days WFH pw) M-F / 9-5
Summary of the Role
We are currently recruiting for an IT Support Analyst to join a leading organisation's IT team on a temporary contract (with goal to become a permanent role). This IT Support Analyst role is ideally suited to someone with strong problem-solving and troubleshooting ability, a self starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills.
Key Responsibilities
- Resolve IT support tickets to the business, including investigation and resolution of system issues
- Manage system administration tasks including user access, security, and ongoing maintenance
- Analyse data to ensure accuracy, identify trends, and highlight risks or opportunities
- Oversee data management processes, ensuring data integrity and governance of key master data
- Maintain and update helpdesk records and process documentation knowledge bases
- Assist in the development of training materials and deliver end-user training where required
Criteria
- 1+ years IT Service Desk / IT Support experience
- Strong communication and customer service skills (in house support role but lots of interaction with end users)
- IT Degree
Skills
- SAP Knowledge
- Data Analysis
- System Administration
- ERP Experience
- Process Understanding
- Issue Resolution
Benefits
- Work From Home
TLNT1_NI
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It Support Analyst Tlnt1_Ni employer: VANRATH
As a Business Development Manager with our esteemed electrical wholesale client, you will thrive in a dynamic work culture that prioritises employee growth and development. With a competitive salary package, including bonuses and a company car, you will enjoy the flexibility of a field-based role while building meaningful relationships with customers in the Enniskillen area. Join a market leader that values innovation and offers exceptional career advancement opportunities in a supportive environment.
