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For Companies At a Glance
- Tasks: Provide first line IT support via inbound calls and assist with IT infrastructure maintenance.
- Company: VANRATH connects top organisations in Northern Ireland with talented IT professionals.
- Benefits: Enjoy a hybrid work model, competitive salary, and potential for permanent placement.
- Why this job: Join a dynamic team, gain hands-on experience, and kickstart your IT career.
- Qualifications: IT Degree or similar, experience in inbound call support, and a passion for learning.
- Other info: Opportunity to travel to various sites and collaborate with a diverse team.
The predicted salary is between 18400 - 21000 £ per year.
Salary: 23-25k pa
Location: Belfast, hybrid
Contract: Temporary, full-time (37.5 hours pw, typically Mon-Fri / 9-5)
Overview
VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. These organisations often seek an IT Help Desk Advisor on a long-term temporary contract, with the ambition to make it a permanent position.
The client can range from a small local public sector organisation to a large multi-national tech company. We have a very close relationship with all of our clients and meet them regularly. When we have a live position, we can share further details about the client, what they’re working on, the size and structure of the team, what you can expect and what the day-to-day role looks like.
As an IT Help Desk Advisor, you will provide first line IT Support via inbound calls to the organisation's end users and assist with maintenance and upgrades of their IT Infrastructure.
Requirements
- Experience of providing inbound call support
- IT Degree or similar
- Eager to advance a career in IT
- Motivated to learn and passionate team player
- Positive morale, happy to get the job done
- Adaptable, versatile, happy to take on a variety of tasks across IT Support and IT projects
- Driving licence and own car
What you’ll do as an IT Help Desk Advisor
- First line IT support of organisation's infrastructure via inbound calls, providing software/hardware support across desktops, laptops, mobiles, scanners, printers etc.
- Escalate tickets to appropriate queue.
- Maintain high level of professional customer service and manage expectations
- Collaborate positively within a wider team of IT professionals.
- Work at fast pace to deliver excellent IT service.
- Potentially travel to various sites from time to time.
Next steps
For further information on this IT Help Desk Advisor role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
IT Help Desk Advisor employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Advisor
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of how you've resolved similar problems in the past can really impress during interviews.
✨Tip Number 2
Brush up on your communication skills. As an IT Help Desk Advisor, you'll need to explain technical issues in a way that non-technical users can understand, so practice articulating complex concepts simply.
✨Tip Number 3
Network with current or former IT Help Desk Advisors. They can provide insights into the role and the company culture, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest IT trends and technologies. Showing that you're proactive about learning can set you apart from other candidates and demonstrate your passion for the field.
We think you need these skills to ace IT Help Desk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided inbound call support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific experiences that align with the role, such as teamwork or problem-solving in IT environments.
Highlight Technical Skills: In your application, emphasise your technical skills related to software and hardware support. Include any relevant qualifications, such as your IT degree or certifications, to strengthen your application.
Show Enthusiasm: Convey your motivation and enthusiasm for the role in both your CV and cover letter. Companies appreciate candidates who are eager to advance their careers and contribute positively to the team.
How to prepare for a job interview at VanRath
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge during the interview. Be prepared to discuss your experience with various IT systems and software, as well as any relevant projects you've worked on. This will demonstrate your capability to provide effective support.
✨Demonstrate Customer Service Skills
As an IT Help Desk Advisor, you'll be interacting with end users regularly. Share examples of how you've successfully handled customer queries or resolved issues in the past. This will show your potential employer that you can maintain a high level of professional customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to troubleshoot a common IT issue. Practise explaining your thought process clearly and logically. This will help the interviewer see how you approach problem-solving in real-time.
✨Express Your Eagerness to Learn
Convey your motivation to advance your career in IT. Discuss any additional training or certifications you're pursuing, and express your enthusiasm for learning new technologies. This will reflect positively on your commitment to personal and professional growth.
