VANRATH are delighted to be recruiting for a Services Delivery Manager to join a leading organisation providing technology-enabled care services.
What's in it for you?
- Initial 6-month contract
- The chance to influence service quality and drive continuous improvement.
- Flexible working options for a healthy work-life balance
- Excellent working environment
About your next employer
You will be joining an established organisation delivering technology-enabled care services, with a focus on providing reliable, high-quality support to customers.
About you
The successful candidate will have:
- A relevant management qualification, such as an HND, degree or Prince2, alongside at least three years' relevant experience in a service delivery management role; or at least five years' relevant experience in a service delivery management role.
- Experience managing teams and delivering results within a performance- and target-driven environment.
- Experience managing training and support provision.
- Excellent communication, interpersonal, negotiation and influencing skills.
- Strong IT skills, including the ability to interpret, report on and present information.
- The ability to plan and prioritise resources in line with operational requirements.
- A flexible and adaptable approach, with strong leadership and performance management skills.
Experience or knowledge of technology-enabled care services, social housing, or the health and social care sectors would be advantageous.
What you'll do
- Lead the day-to-day delivery of services, overseeing operational teams and supporting Team Leaders across call response, installation and service functions.
- Monitor team activity and performance against agreed service levels, identifying areas for improvement and ensuring targets are achieved.
- Lead, motivate and develop staff, including recruitment, induction, training, performance reviews and ongoing support.
- Ensure service delivery policies and procedures remain effective and comply with relevant legislation, regulations and statutory requirements.
- Monitor service quality and customer satisfaction, reviewing survey results and implementing service improvement plans.
- Oversee customer complaints, ensuring appropriate corrective actions are identified and implemented.
- Review operational processes to ensure services meet customer needs, maintain required standards and make effective use of resources.
- Maintain and review business continuity arrangements.
- Work collaboratively with colleagues across the organisation to support service development, business initiatives and continuous improvement.
- Promote health and safety, equality, diversity and good working practices across the service.
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Services Delivery Manager in Holywood employer: VANRATH
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