At a Glance
- Tasks: Provide first-line technical support and troubleshoot system issues for business users.
- Company: Join a leading organisation's Business Solutions team with growth potential.
- Benefits: Temporary role with potential for extension or permanent position.
- Other info: Dynamic environment with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact by supporting core business systems and enhancing user experience.
- Qualifications: Experience in application support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Technical Support Analyst to join a leading organisation's Business Solutions team on a temporary 6+ month contract, with strong potential for extension or progression to a permanent role. This Technical Support Analyst role is ideal for someone with a background in general IT support and a particular interest in application support. You will play a key role in supporting core business systems, troubleshooting issues, and ensuring smooth day-to-day system performance.
Key Responsibilities
- Provide first-line technical and application support to business users, including troubleshooting and resolving system issues
- Administer systems including user access, permissions, and ongoing maintenance
- Monitor applications, batch jobs, interfaces, and integrations to ensure optimal performance
- Analyse data outputs to ensure accuracy and identify risks or inconsistencies
- Work closely with development teams and third-party vendors to implement enhancements and resolve technical issues
- Maintain data integrity through effective data management and governance of key master data
- Accurately log and manage incidents through the helpdesk system, maintaining documentation and knowledge bases
- Support the creation of user guides and deliver end-user training where required
- Contribute to continuous improvement by identifying recurring issues and recommending solutions
Criteria
- Experience in an Application Support role
- Strong troubleshooting and problem-solving skills across systems and applications
- Familiarity with ERP systems (e.g. SAP) or similar business applications
- Good understanding of business processes
- Confident working with data, with strong attention to detail
- Excellent communication skills and ability to support users at all levels
- Ability to manage workload effectively and prioritise tasks
If you are interested in this Technical Support Analyst opportunity, apply now or get in touch with VANRATH for a confidential chat. This is a temporary role for 6+ months with the potential for extension or a move to a permanent position.
IT Support Technician Hybrid in Holywood employer: VANRATH
Join a dynamic and innovative organisation as an IT Support Technician in Holywood, where you will be part of a collaborative Business Solutions team dedicated to enhancing system performance and user satisfaction. With a strong focus on employee development, this role offers opportunities for progression and skill enhancement in a supportive work culture that values continuous improvement and teamwork. Enjoy the benefits of a hybrid working model, competitive remuneration, and the chance to make a meaningful impact within a leading company in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Hybrid in Holywood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've resolved technical issues in the past. This will demonstrate your problem-solving prowess.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Technician Hybrid in Holywood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and application support. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Show Off Your Troubleshooting Skills:Since troubleshooting is a big part of the role, include specific examples of how you've successfully resolved technical issues in the past. We want to know how you approach problems and what solutions you've implemented!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at VANRATH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around application support and troubleshooting. Familiarise yourself with common issues related to ERP systems like SAP, as well as the specific tools and technologies mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Be ready to discuss your thought process and the steps you took to resolve problems, as this will demonstrate your strong troubleshooting abilities.
✨Communicate Clearly and Confidently
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Highlight Your Attention to Detail
Be prepared to discuss how you ensure data integrity and accuracy in your work. Share specific examples where your attention to detail made a difference, especially in managing incidents or analysing data outputs.
