Helpdesk Admin - Security Systems Company (Castlereagh)

VANRATH are assisting with the recruitment of a Service Administrator for a major Security Systems focused company based in Belfast. This is a Full-time position – Monday – Friday position. Permanent position – Position of work is Belfast (Castlereagh) Salary: Negotiable + Fantastic Benefits package & Growth Opportunities Responsibilities: Logging & assigning service calls using CASH software Dispatching engineers & ensuring paperwork is completed to the criteria required Providing excellent & efficient customer support Liaising with clients via email & telephone, including booking appointments/arranging access & maintaining accurate customer records Work interdepartmentally to support colleagues & to ensure the business is ran effectively & efficiently Essential Criteria: 2 years experience in same or similar role Strong communication skills with the ability to give clear instruction Microsoft packages including Outlook, Word & basic knowledge of Excel Experience using same or similar business system software Problem-solving & working to deadlines High standard for organisation Ability to work on one initiative For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. Positive experience getting placed in a role through Vanrath with their data analytics team. Good communication and regular follow ups. Conor at Vanrath was very helpful and supportive in securing a new job. The funding for my previous job was becoming less secure and Conor helped me make the leap into a new permanent role. It was a quick process and a bit of luck with timing. I have spoke to other staff and Vanrath and have always found them helpful as well. My experience with Vanrath was very positive and stress free. Dan Morgan listened to what I was looking for in my next role and made sure I was applying for jobs that would meet my criteria. I also had interactions with a few other colleagues and they were all very professional and supportive. I would definitely use them again. Didn’t want to speak to soon, but two months into my new job and couldn’t be happier. Thanks to Jack who kept me in the loop at each stage of the process! Skills: Service Helpdesk Scheduler admin administrator Coordinator customer Benefits: Fantastic Benefits Package