At a Glance
- Tasks: Lead park operations, manage teams, and ensure guest satisfaction.
- Company: Join a prestigious company focused on creating outstanding holiday experiences.
- Benefits: Enjoy a competitive salary, fantastic benefits, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values safety, excellence, and continuous improvement.
- Qualifications: 3-5 years in senior management, team leadership, and customer service experience required.
- Other info: Flexible hours and a supportive work environment await you!
The predicted salary is between 60000 - 65000 £ per year.
VANRATH are delighted to be assisting a Prestigious Client with the Recruitment of a pivotal role within the company, a Head of Park Operations position based in Portrush. This role is perfect for an individual who excels in Team Management, Health & Safety Standards and someone who is focused on career growth.
Salary: £60,000 - £65,000 (Negotiable) + Fantastic Benefits
Responsibilities:
- Reporting directly to the CEO of the company, you will be responsible for managing and delivering all site and grounds maintenance activities, ensuring they align with agreed plans to create an outstanding environment for our guests, owners, and staff.
- Oversee the upkeep of Holiday Parks' sites, grounds, and infrastructure.
- Ensure a high standard of security and maintenance, allowing our guests and owners to enjoy their stay comfortably and safely.
- You will lead and inspire a team of grounds maintenance operatives and night security staff (both full-time, part-time, and seasonal, as required).
- Motivate your team to exceed guest expectations, maintain company standards, and comply with all health, safety, and HR policies.
- We're looking for a self-starter who is ambitious and eager to drive continuous improvement within your areas of responsibility.
- You must be able to thrive under pressure and find effective solutions to challenges.
- You'll possess strong organisational skills, excellent interpersonal and management capabilities, and a keen eye for detail.
- You will oversee the day-to-day management of your team's work programmes-both in the summer and winter-ensuring targets are met while maintaining high standards.
- Your efforts will ensure that all our guests, visitors, and customers have a fantastic time.
Essential Criteria:
- Minimum of 3-5 years' experience in a senior management role.
- At least 3 years of team management experience, including training, appraising, and developing staff.
- Experience managing external suppliers and subcontractors, including performance management (e.g. plumbing, electrical, gas, and maintenance contractors).
- Experience in delivering risk assessments and safe working systems for areas of responsibility.
- Strong understanding and working knowledge of site maintenance health and safety policies.
- Experience in cost control, ensuring value for money in contracting and supplies.
- Experience in a sales environment or customer-focused role.
- Proven track record in delivering excellent customer service.
- Experience in the holiday park/tourism sector or a similar industry.
- Proficient in ICT and computer literate.
- Flexible, adaptable, and motivational in driving work performance.
- Excellent organisational skills and a methodical approach to tasks and duties.
- Full UK or NI driving licence.
Desirable Criteria:
- Experience in site/grounds maintenance improvement and implementing quality control plans and procedures.
- Experience in managing and maintaining relevant plant, vehicles, and machinery.
- 2+ years of experience within the caravan industry.
- Experience in major construction or large-scale project management.
- Experience in utility management and contract tendering.
- Experience in delivering site safety protocols, procedures, and risk assessments.
- Budget control experience with an understanding of achieving value for money.
- Experience in setting and meeting departmental KPIs.
- Accredited health and safety training (e.g. NEBOSH or equivalent).
- Experience in recruitment and team performance monitoring.
For more information, please apply to this role and we will reach out to you confidentially.
Head of Park Operations / Portrush employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Park Operations / Portrush
✨Tip Number 1
Familiarise yourself with the specific health and safety standards relevant to park operations. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to maintaining a safe environment for guests and staff.
✨Tip Number 2
Network with professionals in the holiday park and tourism sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Head of Park Operations role.
✨Tip Number 3
Prepare to discuss your experience in team management and how you've successfully motivated teams in the past. Be ready to share specific examples that highlight your leadership style and ability to drive performance.
✨Tip Number 4
Research the company’s current operations and any recent developments in their parks. This knowledge will allow you to tailor your discussions during interviews, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Head of Park Operations / Portrush
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, health and safety standards, and any specific achievements in the holiday park or tourism sector. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in managing teams and ensuring high standards aligns with the responsibilities of the Head of Park Operations position. Be sure to mention your ambition for career growth.
Showcase Leadership Skills: Provide examples of how you've successfully led teams in previous roles. Highlight your ability to motivate staff, manage performance, and deliver excellent customer service, as these are key aspects of the job.
Demonstrate Problem-Solving Abilities: Include specific instances where you've overcome challenges in site management or team dynamics. This will show your potential employer that you can thrive under pressure and find effective solutions, which is crucial for this role.
How to prepare for a job interview at VanRath
✨Showcase Your Leadership Skills
As a Head of Park Operations, you'll be leading a team. Be prepared to discuss your previous experiences in team management, including how you've motivated and developed staff. Share specific examples of how you've successfully led teams to exceed expectations.
✨Demonstrate Your Knowledge of Health & Safety
Given the importance of health and safety in this role, make sure you can articulate your understanding of relevant policies and procedures. Be ready to discuss any risk assessments you've conducted and how you've implemented safe working systems in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to find effective solutions to challenges in site maintenance or team management, and be ready to explain your thought process and outcomes.
✨Highlight Your Customer Service Experience
This role is customer-focused, so be sure to emphasise your track record in delivering excellent customer service. Prepare examples of how you've enhanced guest experiences in previous roles, particularly in the holiday park or tourism sector.