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- Tasks: Be the friendly face for customers and manage their service needs.
- Company: Join a well-established commercial vehicle dealership in Dungannon.
- Benefits: Negotiable salary, fantastic benefits, and a company pension scheme.
- Why this job: Great opportunity for career progression in a supportive environment.
- Qualifications: Experience in customer service and excellent organisational skills required.
- Other info: Full UK driving license needed; dynamic role with customer interaction.
The predicted salary is between 30000 - 42000 £ per year.
VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.
Permanent role. Place of work is Dungannon.
Salary: Fully Negotiable + Fantastic benefits, company pension scheme, etc.
Responsibilities:
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
- Generating, amending and updating service schedules and sending reminders.
- Vehicle and customer database management.
- Booking PSV appointments.
- Issuing workshop job cards and monitoring progress of vehicles in workshop.
- Processing and closing out workshop job cards and assisting with invoicing.
- Making outbound sales and customer care calls and managing key customer relationships.
- Creating maintenance contract quotes and selling maintenance contracts.
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
The Ideal Candidate:
- Previous experience within a similar position.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent organisation and time management skills.
- Full valid UK driving license.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Customer Service Advisor (Dungannon) - Vehicle Dealership employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Dungannon) - Vehicle Dealership
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like dealing with a difficult customer or managing multiple tasks at once. This will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Asking about the team dynamics or opportunities for progression shows that you’re serious about your future with the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor (Dungannon) - Vehicle Dealership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've provided excellent customer service in the past, and let us know why you're excited about joining our team.
Showcase Your Organisation Skills: Since the role involves managing service schedules and customer databases, make sure to highlight your organisational skills. We love candidates who can demonstrate their ability to juggle multiple tasks efficiently!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our fantastic team in Dungannon!
How to prepare for a job interview at VanRath
✨Know the Company Inside Out
Before your interview, take some time to research the vehicle dealership. Understand their values, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare specific examples from your past experiences where you provided excellent customer service. Think of situations where you resolved issues or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Be Ready for Role-Specific Questions
Expect questions related to managing service schedules, handling customer queries, and liaising with workshop staff. Brush up on relevant terminology and processes, so you can speak confidently about how you would handle these responsibilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, opportunities for progression, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
