At a Glance
- Tasks: Lead the IT function, manage support operations, and oversee technical staff.
- Company: Respected organisation in Belfast with a focus on technology.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Other info: Opportunity for career growth and involvement in exciting IT projects.
- Why this job: Take ownership of IT services and make a real impact on technology goals.
- Qualifications: Experience in IT management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
A temporary opportunity with potential to become permanent, offering a salary of £40-50k per annum depending on experience. This is an excellent opportunity for a driven technology professional to take ownership of the IT function, leading day-to-day operations while supporting the organisation's wider technology goals.
The successful candidate will be responsible for:
- Leading and managing the day-to-day IT function
- Overseeing Service Desk and End User Support operations
- Managing, mentoring, and developing IT team members
- Acting as the escalation point for complex technical issues
- Managing relationships with external suppliers, vendors, and technology partners
- Monitoring and improving IT service performance across the organisation
- Ensuring incidents, requests, and problems are managed effectively
- Supporting infrastructure, cloud, and business systems environments
- Leading IT projects, upgrades, and continuous improvement initiatives
- Assisting with IT budgeting, forecasting, and technology planning
- Working closely with senior stakeholders to align IT services with business needs
- Ensuring IT security, governance, and compliance standards are maintained
What We're Looking For:
- Previous experience in an IT Manager, IT Operations Manager, IT Support Manager, or similar leadership role
- Proven experience managing Service Desk or IT Support teams
- Strong people management and leadership skills
- Experience managing third-party suppliers and service providers
- Knowledge of Microsoft technologies including Microsoft 365, Active Directory, Azure, Intune, and Windows Server
- Strong understanding of infrastructure, networking, and end-user support environments
- Experience managing IT projects and service improvement initiatives
- Excellent communication and stakeholder management skills
Desirable:
- ITIL certification
- Previous experience within a multi-site environment
- Experience managing outsourced IT services
- Exposure to cyber security and governance frameworks
- Project management experience
IT Service Desk Analyst in Dundonald employer: VANRATH
Join a highly respected organisation in Belfast that values innovation and employee development, offering a hybrid work model that promotes work-life balance. As an IT Service Desk Analyst, you will thrive in a collaborative environment where your contributions are recognised, and you will have access to ongoing training and growth opportunities. With a commitment to excellence and a focus on technology-driven solutions, this company provides a rewarding career path for those looking to make a meaningful impact.
