At a Glance
- Tasks: Lead and manage desktop support operations while driving innovation and improvements.
- Company: Join a globally recognised financial tech company at the forefront of digital transformation.
- Benefits: Enjoy a competitive salary, health benefits, and flexible working arrangements.
- Other info: Gain access to exclusive IT opportunities and tailored career guidance.
- Why this job: Make an impact in a fast-paced environment with exposure to modern technologies.
- Qualifications: Proven leadership in desktop support and strong technical knowledge required.
The predicted salary is between 40000 - 48000 £ per year.
Salary: £40,000-£48,000 - open to discussions based on experience
Location: Belfast
Contract: Permanent, full-time
Work Pattern: Standard operational hours- hybrid working arrangements
What's in it for you?
- Competitive salary package
- Comprehensive health and well-being benefits
- Opportunities for professional development
- Flexible working arrangements
Join a globally recognised financial technology business at the forefront of digital transformation and enterprise infrastructure. Working within a collaborative engineering team, you'll gain exposure to modern desktop, cloud, and workplace technologies while supporting large-scale global operations in a fast-paced, innovative environment.
Key Responsibilities
- Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
- Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
- Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
- Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
- Coordinate local technology projects, office support activities, and regional service delivery initiatives.
Essential Experience & Skills
- Proven leadership experience within End User / Desktop Support environments.
- Strong technical knowledge of Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware.
- Experience working in large, fast-paced, business-critical organisations.
- Strong understanding of ITIL-aligned service management processes.
- Excellent stakeholder management, communication, and customer service skills.
Desirable Experience
- Experience within financial services, investment banking, or trading environments.
- Exposure to front-office or broking user support.
- Experience with service automation and process improvement initiatives.
- Involvement in regional or global IT projects and technology rollouts.
Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.
For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact me for a confidential chat.
Desktop Support Manager employer: VANRATH
Join a leading financial technology business in Belfast, where you will thrive in a dynamic and innovative environment that prioritises employee well-being and professional growth. With a competitive salary package, comprehensive health benefits, and flexible working arrangements, this role as Desktop Support Manager offers the chance to lead a collaborative team while gaining exposure to cutting-edge technologies. Embrace the opportunity to drive continuous improvement initiatives and make a meaningful impact within a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the financial tech space. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions and scenarios related to desktop support management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your leadership experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Desktop Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical knowledge, especially around Windows environments and ITIL processes. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Desktop Support Manager role and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience:When detailing your work history, focus on experiences that relate directly to the responsibilities listed in the job description. If you've led teams or managed projects, let us know how you drove improvements and supported users effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at VANRATH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Microsoft Office, and Active Directory. Be ready to discuss your experience with SCCM/App-V and any end-user hardware you've worked with, as these are crucial for the Desktop Support Manager role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in End User/Desktop Support environments. Think about times when you led a team or managed operations effectively, and be ready to share how you ensured high-quality support across business functions.
✨Understand ITIL/ITSM Best Practices
Familiarise yourself with ITIL-aligned service management processes. Be prepared to discuss how you've applied these practices in previous roles, particularly in managing incidents, requests, changes, and problems.
✨Communicate Like a Pro
Strong communication and stakeholder management skills are key. Practice articulating your thoughts clearly and confidently, and think of examples where you've excelled in customer service or managed stakeholder expectations effectively.
