At a Glance
- Tasks: Deliver high-quality IT support and security solutions in a fast-paced environment.
- Company: Leading global technology services provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working model, and strong potential for contract extension.
- Other info: Great career progression opportunities in a growing Belfast IT hub.
- Why this job: Join a dynamic team and make a real impact in IT support and security.
- Qualifications: 5+ years in IT support, advanced desktop support, and security platform experience.
The predicted salary is between 40000 - 45000 £ per year.
A leading global technology services provider is seeking an experienced Third Line IT Support Engineer to join their growing Belfast-based team. This is an exciting opportunity for a skilled Third Line IT Support Engineer to play a key role in delivering high-quality IT support and security solutions within a fast-paced, client-focused environment. This position is initially offered as a 3-month temporary contract, with strong potential for extension or permanency as the organisation continues to expand its long-term IT hub in Belfast.
The Role
As a Third Line IT Support Engineer, you will work closely with clients to understand their technical requirements and deliver tailored solutions across desktop support and security platforms. You will take ownership of complex issues, ensuring they are resolved efficiently while maintaining excellent communication with stakeholders.
Key Responsibilities
- Engage with clients to understand technical needs and recommend effective solutions
- Lead implementation and support of email and web security platforms (e.g. INKY, Proofpoint, Cisco Umbrella, Mimecast)
- Troubleshoot complex issues and conduct Root Cause Analysis (RCA)
- Provide mentorship and guidance to junior engineers
- Manage and update tickets within a service desk environment
- Deliver system deployments independently and collaboratively
- Document solutions and support knowledge transfer across teams
Key Skills & Experience
- Strong end-to-end troubleshooting capability with minimal supervision
- Advanced desktop support experience, including escalations
- Hands-on experience with email/web security platforms (INKY, Proofpoint, Umbrella, Mimecast)
- Ability to analyse phishing threats and web filtering issues
- Excellent communication and stakeholder management skills
- Experience working in fast-paced, client-facing environments
- Flexible approach to working hours and on-call support when required
Technical Requirements
- Minimum 5 years' experience in IT support, ideally within an MSP environment
- Strong expertise in Microsoft 365 (security, administration, migration)
- Proficiency in Windows, macOS, Microsoft Entra ID, Intune, Exchange, and Defender
- Solid understanding of Azure infrastructure and optimisation
- Experience with Intune MDM and device management
- Knowledge of SharePoint administration and migrations
- Familiarity with DNS, DHCP, Active Directory, and Group Policy
- Understanding of email authentication protocols (SPF, DKIM, DMARC)
Desirable
- Experience in regulated environments (e.g. SOC2, HIPAA, HiTrust)
- Exposure to automation tools (Chef, Puppet, Ansible, Salt)
- Microsoft Azure certifications
Package & Benefits
- Salary circa 40,000-45,000 per annum
- Hybrid working model (Belfast City Centre office)
- Shift: 12:00 - 21:00
- Strong opportunity for contract extension / move to permanent
Why Apply?
This is a fantastic opportunity for a driven Third Line IT Support Engineer to join a forward-thinking organisation that values collaboration, innovation, and career progression. High-performing contractors will have the chance to secure long-term opportunities as the Belfast operation continues to grow.
For further information on this Third Line IT Support Engineer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
Third Line IT Support Engineer in Derby employer: VanRath
Join a leading global technology services provider in Belfast, where you will thrive in a dynamic work culture that prioritises collaboration and innovation. As a Third Line IT Support Engineer, you will benefit from a hybrid working model, competitive salary, and ample opportunities for career growth within a rapidly expanding IT hub. This role not only offers the chance to tackle complex technical challenges but also to mentor junior engineers, making it a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line IT Support Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. Attend local tech meetups or online webinars to make new contacts and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a tangible look at what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to Third Line IT Support. Role-play with a friend or use online resources to sharpen your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our growing team.
We think you need these skills to ace Third Line IT Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Third Line IT Support Engineer role. Highlight your experience with desktop support and security platforms, as well as any relevant technical skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your troubleshooting capabilities and client engagement skills.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure to highlight your stakeholder management experience in your application. We want to see how you’ve effectively communicated complex technical issues in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing Belfast team.
How to prepare for a job interview at VanRath
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around the email and web security platforms mentioned in the job description. Be ready to discuss your hands-on experience with tools like INKY, Proofpoint, and Cisco Umbrella, as well as your troubleshooting capabilities.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved in the past. Highlight your approach to Root Cause Analysis (RCA) and how you’ve effectively communicated solutions to stakeholders. This will demonstrate your ability to take ownership of challenges.
✨Engage with Real Scenarios
Think about potential scenarios you might face in this role and how you would handle them. Practising responses to common IT support situations can help you articulate your thought process during the interview, showing that you're proactive and client-focused.
✨Be Ready for a Chat About Culture Fit
This company values collaboration and innovation, so be prepared to discuss how you work within a team and contribute to a positive work environment. Share experiences where you’ve mentored junior engineers or collaborated on projects to highlight your team spirit.
